Front Desk Agent
Company: El Monte Sagrado
Location: Taos
Posted on: October 30, 2024
|
|
Job Description:
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGEHeritage
Companies embodies the culture, spirit, and traditions of New
Mexico, while offering a work environment that is focused on the
overall employee experience. All employees will experience the
exciting perks that only Heritage Companies can provide; including
growth opportunities across our companies, generous discounts on
hotel room rates, spa, and food at all of our restaurants in the
portfolio across the wonderful state of New Mexico!Full-time Hourly
Position ranging from $15.00-$18.00 DOE plus benefits.Located in
Taos, NM. Working out of our El Monte Sagrado Resort & Spa.Position
Purpose: The Guest Experience Host sets the tone for the Heritage
experience, and is the main point of contact for duration of a
guests stay. Guest Experience Hosts are expected to be professional
consistent and energetic when they welcome the guests stay at a
Heritage property. Our Guest Experience Hosts will articulate the
story, inspiration, behind the experience of Heritage, while
prioritizing and being mindful of the guests needs. The Guest
Experience Host is an essential support to the Front of House team
in creating unforgettable experiences for guests.Supervisory
Responsibilities: NoneEssential Duties and
Functions/Responsibilities/Tasks:Work under direction of Guest
Experience Manager and/or Supervisor on shift (the lead Guest
Experience Host).Maintain high level of positive and professional
approach with coworkers and guests.Welcome guests to the unique
accommodation experience of Heritage by articulating the story,
inspiration, and mindset of the property to our guests.Passionately
deliver refined, seamless service, while upholding the highest
level of confidentiality for the safety and comfort of each
guest.Provide knowledgeable recommendations for guests about hotel
events, amenities, local attractions, restaurants, etc.Respond to
guest challenges and find the appropriate resolution in a timely
and professional manner.Maintain the upmost confidentiality and
care with guest information.Benefits:Part-time employees receive:
Dental, Vision and 401k!Full-time employees receive: Medical,
Dental, Vision, Life, Short-Term Disability, Accident, Critical
Illness & 401k! HC1Requirements:Must be a passionate people person,
as this job is highly interactive and requires superb customer
service skills.Friendly and warm demeanor, excellent verbal
communication and ability to multitask while maintaining
poise.Competent with computer technology to easily learn
reservation management system, the point of sale system to process
payments, and Microsoft Office Suite for basic document
manipulation and printing.Ability and willingness to work flexible
hours including weekends, holidays and late nights.Ability to work
on feet for eight hours or more.Must be able to lift/push/reach
for/carry 25+ pounds occasionally.6 months to 1 year or equivalent
combination of education and experience; high volume
guest-interfacing hospitality experience preferred.High school
diploma or equivalent experience/training. NM Safe Certified
Hotelier, Inspiring Our Communities, & Celebrating Local
Artisans.Heritage Hotels & Resorts Inc. is an Equal Opportunity
Employer.Compensation details: 15-18 Hourly
WagePI79df461f633f-25660-27544743
Keywords: El Monte Sagrado, Santa Fe , Front Desk Agent, Sales , Taos, New Mexico
Click
here to apply!
|