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Lead Guest Experience Agent

Company: Inn & Spa at Loretto
Location: Santa Fe
Posted on: September 21, 2022

Job Description:

WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!
Full-time and Part-time Hourly Positions starting at $17.00 hourly with benefits. Working out of our Inn & Spa at Loretto in Santa Fe
Position Purpose: The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.
Essential Duties and Functions/Responsibilities/Tasks: - Maintain high level of positive and professional approach with coworkers and guests. - Work with the back of house team in your venue to ensure that all guest requests are met. - Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. - Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. - Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. - Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. - Maintain the upmost confidentiality and care with guest information. - Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Full job description and job expectations will be provided during your interview


  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PM21 PI191979187

Keywords: Inn & Spa at Loretto, Santa Fe , Lead Guest Experience Agent, Sales , Santa Fe, New Mexico

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