Lead Guest Experience Agent
Company: Inn & Spa at Loretto
Location: Santa Fe
Posted on: September 21, 2022
WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment
that is focused on the employee experience, extremely flexible work
schedules and benefits that are unmatched in the industry;
including generous discounts on hotel room rates and food at all of
our restaurants in the portfolio across the state of New
Full-time and Part-time Hourly Positions starting at $17.00 hourly
with benefits. Working out of our Inn & Spa at Loretto in Santa
Position Purpose: The Lead Guest Experience Host sets the tone for
the Heritage experience alongside all other Guest Experience Hosts,
and is part of the main point of contact for duration of a guests
stay. The Lead Guest Experience Hosts are expected to be
professional consistent and energetic when they welcome the guests
stay at a Heritage property. Our Guest Experience Hosts will
articulate the story, inspiration, behind the experience of
Heritage, while prioritizing and being mindful of the guests needs.
The Lead Guest Experience Host is an essential support to the Front
of House team in creating unforgettable experiences for guests.
Essential Duties and Functions/Responsibilities/Tasks: - Maintain
high level of positive and professional approach with coworkers and
guests. - Work with the back of house team in your venue to ensure
that all guest requests are met. - Maintain strong focus on the
guest experience and base all of your decision making around making
our guests happy, especially when resolving complaints. - Welcome
guests to the unique accommodation experience of Heritage by
articulating the story, inspiration, and mindset of the property to
our guests. - Passionately deliver refined, seamless service, while
upholding the highest level of confidentiality for the safety and
comfort of each guest. - Provide highly knowledgeable
recommendations for guests about hotel events, amenities, local
attractions, restaurants, etc. - Maintain the upmost
confidentiality and care with guest information. - Acknowledge
special occasions with guests; weddings, birthdays, anniversary,
etc. further providing room upgrades and amenities when applicable.
Full job description and job expectations will be provided during
- Must be a passionate people person, as this job is highly
interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication and
ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation
management system, the point of sale system to process payments,
and Microsoft Office Suite for basic document manipulation and
- Ability and willingness to work flexible hours including
weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds
- 2 years or equivalent combination of education and experience;
high volume guest-interfacing hospitality experience
- High school diploma or equivalent experience/training. NM Safe
Certified Hotelier, Inspiring Our Communities, & Celebrating Local
Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity
Employer. PM21 PI191979187
Keywords: Inn & Spa at Loretto, Santa Fe , Lead Guest Experience Agent, Sales , Santa Fe, New Mexico
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