Business Analyst - ServiceNow ITOM (Remote)

Company: Black & Veatch
Location: Santa Fe
Posted on: June 22, 2022

Job Description:

**Business Analyst - ServiceNow ITOM (Remote)**Date: May 27, 2022Location:USCompany: Black & Veatch Family of CompaniesAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around the world. Our professionals are our greatest asset, and we believe nothing is more important than the health, happiness and professional growth of our employee-owners. With a focus on flexible work-life balance options, an expanding and diverse workforce, and limitless career growth opportunities, we will give you our best to help yougive us your best, and together we can build a world of difference.**Company :** Black & Veatch Corporation**Req Id :** 72641**Opportunity Type :** Staff**Relocation eligible :** No**Full time/Part time :** Full-Time**Project Only Hire :** No**Visa Sponsorship Available:** No**Job Summary**This role will be a key member of the ServiceNow Team supporting the ServiceNow platform and focusing specifically on the ITOM product. You will be responsible for maturing an existing CMDB. You will develop a strong understanding between the business needs of the stakeholders and how the ITOM applications will support those needs. You will be responsible for creating high level roadmap and low level requirements from those needs.The business analyst role will partner with development resources to develop a solution and complete testing on development work. You will also provide support to end users by training users on new functionality and presenting updates to end users.Experience with the following ServiceNow areas is helpful: Discovery, Service Mapping, Service Graph Connectors, Event Management.**Key Responsibilities**+ Partner with the technology, process and business stakeholders to define, analyze, and document requirements for ServiceNow tool improvements focused on the improvement of the Black and Veatch CMDB and supporting technologies.+ Work directly with the ServiceNow development team to select the most effective solution for defined requirements.+ Own the ITOM product roadmap, priorities and execution. Develop a roadmap to mature the CMDB, particularly leveraging Service Mapping.+ Deliver incredible tools and experiences by combining your knowledge of configuration management processes and the ServiceNow platform**Management Responsibilities****Preferred Qualifications**+ ServiceNow Fundamentals certification+ Service Mapping Practitioner certification+ CMDB Practitioner certification Discovery Practitioner+ Experience as a Configuration Management process owner+ Experienced with the application functions available in the ITOM Pro package+ Experience in EPC industry+ Two years working in a scrum driven development environment.+ Three years working with ServiceNow+ Three years working with ITOM applications (Discovery, Service Mapping, CMDB, etc.)+ Two years eliciting and capturing requirements+ Two years creating roadmaps+ Strong analytical and problem-solving skills**Minimum Qualifications**+ Bachelor's degree.+ 8-10 years experience.+ All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.**Certifications****Work Environment/Physical Demands**Normal office environment**Competencies**CollaboratesCommunicates effectivelyCourageDirects workInstills trustInterpersonal savvyOrganizational savvyAction oriented**Salary Plan**ITS: Information Technology Service**Job Grade**006Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD insurance, pre-taxed accounts, voluntary legal plan and the B Credit Union. Professionals may also be eligible for a performance-based bonus program.We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.For our EEO Policy Statement, please click. If you'd like more information on your EEO rights under the law, please clickand.**Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

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