Dispatcher

Company: COMMNET
Location: Taos
Posted on: November 19, 2021

Job Description:

We are looking for a reliable Dispatcher to be the control point for field-related service activities, responsible for assigning, controlling, assisting and dispatching service technicians. The dispatcher will also troubleshoot with the end user prior to dispatching a technician for service calls. The dispatcher will open and track troubleshooting through an internal trouble ticket process. The dispatcher must be able to multi-task as well as take appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information and to create an exceptional customer experience.Duties and Responsibilities (include but not limited to)

• Prioritize calls according to urgency and importance
• Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information
  • Technical and troubleshooting knowledge of broadband equipment and materials
  • Troubleshoot customer concerns where a trouble ticket was submitted (call backs/transfer of live calls from other departments)
  • Ability to communicate effectively and identify needs/concerns in a professional manner with the customer
    • Contact/schedule customers while forecasting impacted travel time due to unfavorable weather conditions
    • Assist technicians over the phone during installs/service calls while providing them network data
    • Ability to multi-task and work under pressure
    • Work with deployed technicians activating equipment timely; often with several installers at the same time
    • Attend weekly focus groups to cover important topicsRequired Qualifications:
      • Proven experience as dispatcher or relevant position
      • Fast typing with experience in data entry
      • Proficient in English (oral and written)
        • Outstanding organizational and multitasking abilities
        • Active listener with excellent communication skills
        • Sound judgement and critical thinking
        • Basic PC skills in a Microsoft Windows environment
        • High school diplomaEqual Opportunity Employer/Veterans/DisabledApplicants must be authorized to work for any employer in the US. ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa at this time.PI153308429

Keywords: COMMNET, Santa Fe , Dispatcher, Professions , Taos, New Mexico