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Lead Bingo Clerk

Company: Buffalo Thunder Resort & Casino
Location: Santa Fe
Posted on: November 11, 2019

Job Description:

Preference for Hiring in EmploymentIt shall be the policy and practice of the Corporate Employers to recruit Corporate Team Members according or the following priorities:

First: Qualified candidates who are enrolled members of the Pueblo of Pojoaque.

Second: Qualified candidates who are not enrolled members of the Pueblo of Pojoaque, but who are spouses, significant others, or children of enrolled members of the Pueblo of Pojoaque.

Third: Qualified candidates who are enrolled members of another (Non-Pojoaque) Indian Tribe.

Fourth: Other qualified Candidates

2019-PGI-039: Lead Bingo Clerk


Code: 2019-PGI-039 FT/PT Status: Full Time Department: Bingo JOB PURPOSE: To assist the Bingo Supervisor in supervising Bingo operations and perform a variety of Bingo duties to ensure that the Bingo Hall is ready for opening, to ensure a smooth operation, and to provide quality customer serviceESSENTIAL FUNCTIONS:


  • In the absence of supervisor, closes and balances all Bingo functions and supervises the activities of Bingo Clerks.
  • Retrieves, records, and completes all necessary reports to properly secure the day's business.
  • Inventory control duties: Takes weekly physical inventory of bingo paper, stuffed animals, markers, or specialized items.
  • Compares physical inventory to electronic inventory and prepares report.
  • Issues paper prep workload to Bingo Clerks.
  • Maintains electronic inventory system by entering data for incoming stock, issued and returned stock, and prepares inventory reports.
  • Receives and checks incoming stock.
  • Lead Caller/Trainer: Trains new employees to handle calling duties.
  • Incumbent is cross-trained to perform all duties listed below as required:
  • Floor duties: Sells bingo cards and games, and balances cash to sales.
  • Verifies bingo in the presence of a bingo judge and pays player winnings.
  • Calling duties: Sets up flashboards, bingo console, microphones, and turns on monitors, adjusts jackpot information and ensures that all lights are functioning.
  • Calls bingo games, and makes announcements.
  • Completes caller's payout report.
  • Closes down equipment.
  • Washes, polishes, rotate bingo balls weekly.
  • Cleans and maintains workstation daily.
  • Admissions sales duties: Counts paper issue, counts bank issue, and sets up paper in bank.
  • Sells paper and electronic bingo.
  • Counts, prepare, and take deposit to cage/bank.
  • Cleans and maintains workstation daily.
  • Payout duties: Transfers bank from cage, counts bank, and sets up payout station. Prepares and delivers payouts to floor.
  • Balances payouts to bank and transfers bank from bingo to cage.
  • Cleans and maintains workstation daily.
  • Floor sales duties: Issues additional bingo paper to floor and admissions.
  • Balances unsold bingo paper with revenue and records results in the computer.


    • Balances revenue received from floor, prepares and delivers revenue drop to bank.
    • Prepares report on number of cards sold for supervisor.
    • Cleans and maintains workstation daily.


      • Host/Hostess duties: Greets and counts bingo van passengers and issues coupons. Visits with bingo players before beginning of session to answer any questions, directs or notes complaints, and assists with seating.
      • Assists new customers by reviewing bingo program, explains packages and special cards.
      • Takes attendance count, and assists floor with "U-Pick-Em" cards.
      • Locks "U-Pick-Em" box prior to start of game.
      • Hands out door prizes.
      • Picks up electronic games at the end of business.
      • Paper control duties: Prepares bingo packages.
      • Counts special cards.
      • Distributes packages to each register.
      • Keeps accurate count on all packages sold or transferred between registers.
      • Checks incoming stock.
      • Cleans and maintains workstation.
      • Other duties as assigned


        REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

        • Must be at least 21 years of age or older
        • Thorough knowledge of departmental policies, procedures, and guidelines.
        • Good verbal communication skills.
        • Good customer relations skills.
        • Ability to project a positive personality, and a high level of awareness.
        • Ability to handle a variety of customer requests and personalities.
        • Must be able to perform duties of a Bingo Caller, which include speaking in front of large crowds.
        • Basic math skills.
        • Skill in using a cash register, handling money, giving change, balancing change banks.
        • Good knowledge of inventory procedures and electronic inventory system.
        • Ability to operate an electronic sales tracking system.
        • Ability to train and supervise others.

          REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

          • High School Diploma or GED
          • Minimum (6) months specialized Bingo experience handling a variety of duties (1) year preferred
          • Plus (1) year of customer relations or retail sales or entertainment-based experience preferred
          • Must attend supervisory training classes or other required training

            PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

            • Standing-20% /Walking-30% /Sitting-50%; Bingo Hall/Casino setting.
            • Required to lift/carry up to 35 lbs.
            • Exposure to cigarette smoke and noise.
            • Some exposure to inclement weather to greet bingo vans.
            • Required shift work
            • Required to work weekends, holidays, and overtime.
            • Work schedule must be flexible.

Keywords: Buffalo Thunder Resort & Casino, Santa Fe , Lead Bingo Clerk, Other , Santa Fe, New Mexico

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