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Bilingual RN Clinical Care Advisor - Work From Home

Company: Carenet Healthcare Services
Location: Santa Fe
Posted on: July 15, 2019

Job Description:

Carenet Healthcare Services is proud to open new paths to health for millions of people each year as we guide them to be more informed about their healthcare options, more engaged in their wellness, and more educated about healthcare costs the may face. We offer 24--7 Clinical Support Telephone Demand Management services that include Nurse Triage, Medical Decision Support, Medical Device Monitoring Services, Member Engagement Initiatives and Healthcare Support programs.

As a Bilingual RN Clinical Care Adivsor, you'll be joining a team of talented and compassionate nursing professionals who are helping to improve healthcare- one call at a time. You'll feel proud of the work you do, knowing you're helping others in a profound way.

The Bilingual RN Clinical Care Advisor provides telephonic clinical triage assessments, health education, and utilization management services to diverse patients/members. By focusing on one patient at a time, this work-from-home position allows RNs to leverage their clinical expertise and critical thinking skills to help millions achieve optimal health.

Duties and Responsibilities include but not limited to:


  • Providing Telephonic and/or Web-based patient focused care
  • Communicates clearly and effectively with patients, clients and other team members, peers and supervision, verbally and in writing
  • Accurately assesses callers'/patient/member needs and assists with issues related to the appropriate level of care and/or identify potential health or safety problems via telephone, chat, or other forms of communication.
  • Demonstrates the ability to multi-task; simultaneously thinks, talks, and types
  • Demonstrating appropriate judgment skills using independent clinical decision-making skills in routine patient care matters
  • Performs appropriate and accurate documentation of all patient/member interactions using call management software, material, equipment, and time in a safe, beneficial, and cost effective manner
  • Assures the quality of care by adhering to company's symptom based triage protocols standards, standards of care, and communication requirements
  • Maintains patient confidence and protects operations by keeping information confidential according to standards of operations and maintains all home office requirements, including Telecommuter Agreement and required satisfactory Home Office Assessment conditions

    Education and Experience:

    • Must be bilingual in Spanish and English.
    • Minimum of 3 years of recent direct patient care experience as a RN in the following areas: Emergency Nursing, Pediatrics, Home Health Care, ICU, Med/Surg. and/ or related fields dealing with patients of all ages is required.
    • 7 years of as a RN strongly preferred
    • Minimum of an Associate's degree from a two-year technical college or technical school, or Diploma Nursing Program; Bachelor's degree preferred

      Other Qualifications:

      • Must be currently living and licensed in one of the following states: AR, Fl, IA, MS, MO, NE, NM, ND, TN, TX, VA, with a current, unrestricted Multi-State (Compact) RN license in the state of residence listed above, with the ability to become licensed in additional states as required
      • We are a 24 hour, year around opperations and weekend hours are oftern required. Differential pay may be earned for certain shifts.
      • With working from home, your home office / work space must meet certain certification requirements that would be explained to you during the interview process.

        At Carenet Healthcare Services, our teams have the wonderful responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it's finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank- we are able to guide them to the right resources at the right time.Requirements


        • Strongly preferred, seven (7) years of recent direct patient care experience in a high level acuity and or telephonic nursing.
        • Minimum of three (3) years of clinical and/or medical management experience as a Registered Nurse

Keywords: Carenet Healthcare Services, Santa Fe , Bilingual RN Clinical Care Advisor - Work From Home, Other , Santa Fe, New Mexico

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