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Workday Account Lead

Company: Alight Solutions
Location: Santa Fe
Posted on: April 15, 2019

Job Description:

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.

The Workday Account Lead is responsible for steady-state, production cloud environments for our customers. The Workday Account Lead manages the client partnership and communicates priority of work based on client business objectives internally and interfaces directly with Engineering managers, specialists, and engineers onshore and offshore.

The Workday Account Lead serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs. This consists of acting as the primary contact for clients, providing high-touch and direct customer service.

As a Workday Account Lead a typical day to include the following:

* Monitor monthly Service Level Agreement Reports

* Report and present on service levels to ensure contract value for customer (Quarterly Service Reviews and Contract Service Reviews)

* Identify areas of internal process improvement

* Identify additional opportunities for enhanced service for our customers

* Oversee successful delivery of services to committed SLA s working closely with customers, team, and sponsors

* Liaise between business, technical, and sales stakeholders and contacts

* Manage customer projects to ensure timely, quality, and successful delivery of service

Requirements:

* 3+ years experience in professional services or technical project management

* Strong technical aptitude and phenomenal communication skills are a must for this role

* Excellent organizational, analytical and planning skills

* Driven to make customers happy and successful

* Ability to understand the customer better than they do, anticipate future needs and help determine the ideal solution for issues and processes

* A passion for collaboration and a willingness to think outside the box to develop processes and tools suited for the change involved in the enablement of cloud platforms

* Superior team organizer and lead, with the ability to coordinate and motivate technical staff

* Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support

* Experience in Customer retention strategies and activities will provide the right base for this critical mission

* Able to define and establish maintenance and administration processes and drive continuous improvement through them

* Comfortable working with offshore organizations

* Driven to create success through brilliant problem solving, communication, and relentless persistence

* Able to perform well in the face of tight deadlines and tough technical and organizational challenges

* Steadfast and calm in difficult situations

* Experience with Workday or equivalent platform is preferred

* Experience with Salesforce is a plus

* Requirements gathering methodology and experience with Agile processes (preferred)

* Understanding of Application development and Release Management processes in the Cloud (preferred)

* Not eligible for Visa Sponsorship

* Workday Certification preferred. This role will require you to be Workday Certified.

Education:

* Bachelor's Degree

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer..

Keywords: Alight Solutions, Santa Fe , Workday Account Lead, Other , Santa Fe, New Mexico

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