Bilingual Patient Service Representative - Onsite PresNow facilities
Company: Centauri Health Solutions
Location: Albuquerque
Posted on: May 8, 2024
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Job Description:
Centauri Health Solutions provides technology and
technology-enabled services to payors and providers across all
healthcare programs, including Medicare, Medicaid, Commercial and
Exchange. In partnership with our clients, we improve the lives and
health outcomes of the members and patients we touch through
compassionate outreach, sophisticated analytics, clinical data
exchange capabilities, and data-driven solutions. Our solutions
directly address complex problems such as uncompensated care within
health systems; appropriate, risk-adjusted revenue for specialized
sub-populations; and improve access to and quality of care
measurement. Headquartered in Scottsdale, Ariz., Centauri Health
Solutions employs 1700 dedicated associates across the country.
Centauri has made the prestigious Inc. 5000 list since 2019, as
well as the 2020 Deloitte Technology Fast 500 list of the
fastest-growing companies in the U.S. For more information, visit
www.centaurihs.com.Role Summary:Bilingual Patient Service
Representatives work onsite with our hospital client staff,
patients and other team members while interviewing patients to
determine program eligibility. Patient Service Representatives
conduct analysis of patients' potential reimbursement and partner
with patients to ensure complete understanding of benefits
application process. Patient Service Representatives partner with
team members and client to ensure that patients' and clients needs
are met. Must be willing to travel between PresNow facilities as
required.Learn more about this position by watching a short
interview with a current Centauri associate:
https://www.youtube.com/watch?v=PFboT-nT4ygRole Responsibilities:
Meet with under-insured or uninsured patients to explore & identify
all possible eligibility program solutions/options Obtain and
review referrals daily to determine appropriateness for potential
interview and eligibility, begin application process when possible
Interview patients; conduct analysis of potential reimbursement,
and determine eligibility Introduce services, sets expectations for
process and communication to ensure patient understanding Partner
with patients to ensure patient understanding of process and assist
with any questions during the application process Obtain and manage
all needed forms from patients, and follow up throughout process
Identify any additional patient needs and direct them to
appropriate agencies for assistance Leverage technology and account
processing workflows; maintains data integrity with accurate and
concise documentation in systems Serve as intermediary for client,
account reps and managers, while interacting with team members and
hospital staff in a productive, cooperative manner Provide strong
client service and collaboration with the team Understand and agree
to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering
to the organizations information security policies Read, understand
and agree to security policies and complete all annual security and
compliance trainingRole Requirements: 2+ years customer service
experience Must be fluent in Spanish (speak, read, write) Must be
able to work onsite at hospital facility Must have reliable
transportation Must be able to work required schedule Outstanding
communication skills and desire to provide excellent customer
service A strong concept of patient advocacy and the desire to help
someone every day A strong work ethic, ability to work
independently while making a difference Strong computer skills and
the ability to multitask while working in a fast-paced environment
A positive outlook and eagerness to learn Consistent punctuality
and attendance Healthcare experience, patient contact experience a
strong plus#Indeed3We believe strongly in providing employees a
rewarding work environment in which to grow, excel and achieve
personal as well as professional goals. We offer our employees
competitive compensation and a comprehensive benefits package that
includes generous paid time off, a matching 401(k) program, tuition
reimbursement, annual salary reviews, a comprehensive health plan,
the opportunity to participate in volunteer activities on company
time, and development opportunities. This position is bonus
eligible in accordance with the terms of the Companys plan.Centauri
currently maintains a policy that requires several in-person and
hybrid office workers to be fully vaccinated. New employees in the
mentioned categories may require proof of vaccination by their
start date. The Company is an equal opportunity employer and will
provide reasonable accommodation to those unable to be vaccinated
where it is not an undue hardship to the company to do so as
provided under federal, state, and local law.Factors which may
affect starting pay within this range may include geography/market,
skills, education, experience and other qualifications of the
successful candidate.This position is bonus eligible in accordance
with the terms of the Companys plan.by Jobble
Keywords: Centauri Health Solutions, Santa Fe , Bilingual Patient Service Representative - Onsite PresNow facilities, Other , Albuquerque, New Mexico
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