Desktop Support Specialist

Company: ITConnect Inc
Location: Santa Fe
Posted on: January 24, 2023

Job Description:

Job DescriptionJob DescriptionsDesktop Support SpecialistSummaryThe End User Support Specialist, under the supervision of the SDM, is responsible for ensuring all daily work is completed in compliance with contractual SLAs. Responsibilities include, but are not limited to the following:Essential Duties and Responsibilities Performing activities required to close tickets, ensuring daily scheduling is performed, work is completed as required, tickets are updated, and assets are updated as instructed. Provide daily accounting of work performed or not performed. Diagnose and repair desktops, servers, and other computer-related issues in a highly sensitive and fast-paced environment. Account for time and productivity. Meet clients contractual service level agreements (SLAs), scope of work, and customer service initiatives. Perform daily ticket reviews Escalate spare parts issues to management and vendor.QualificationsTo perform this job successfully, an End User Support Specialist will have the skills and knowledge to diagnose problems with telecom systems, networks, hardware, and software for desktops and handheld devices (i.e. system imaging, data gathering and backup, data storage, data transfers, customer configurations, hard drive partitions, reformatting data, mapping network drives, testing applications, etc.). Working knowledge may be required in some of the following technology areas: Effective communications skills (oral and written) and the ability to interact professionally with a diverse group of clients and staff. Demonstrated success with administrative and organizational skills. Has the ability to work productively in teams. Ability to learn new technology and keep informed about the latest technological advances. A strong focus on customer service and quality assurance. Must have excellent teaming and interpersonal skills. Must possess the ability to project professionalism in attitude, performance, and work ethics at all times. Statement of Work Page: 18 Issue 1.1 06/30/2016 D.1.4 Education and/or Experience Bachelors in business and/or computer related disciplines or comparable experience.Minimum 2 years IT professional experience.Company DescriptionWhat Sets Us Apart?At the core of service delivery is the vision to build a long term relationship with our customersWe partner with clients to tailor services to match their specific technological needsOur primary source of new customers each year is referrals from satisfied existing customerPrioritizing and implementation in phases is built into our service delivery modelWe provide experienced, people oriented brand of service that allows for creativity and quick actionWe have a "Listen and Advise" not " Sell" cultureStrategic business partnership providing speed, agility, flexibility and innovativenessExtensive experience with all levels of government and Fortune 500 enterprises, including Accenture, CSC, EDS & IBMRelationships with resources nationwideSmall Business Administration designee of:Business Development ProgramSmall BusinessDisadvantaged BusinessMinority Owned BusinessPremise Distribution CablingStructured CablingVideo Surveillance SolutionsProfessional ServicesUnified Communications SolutionsCore Infrastructure SolutionsBusiness Productivity SolutionsService DeliveryProblem ResolutionHelp Desk / Call Center SupportAsset ManagementStaffing Services

Keywords: ITConnect Inc, Santa Fe , Desktop Support Specialist, Other , Santa Fe, New Mexico