IS Network Support Tech, FT
Company: LifePoint Health
Location: Los Alamos
Posted on: August 4, 2022
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Job Description:
$2,500.00 Sign-On Bonus for twenty four (24) month
comittment
Los Alamos Medical Center is located in Los Alamos, New Mexico.
LAMC is an outstanding place to work as we are committed to our
quality initiatives and a culture of safety, are invested in the
growth of our staff and thus support ongoing education,
certifications and other ongoing learning, and extend numerous
recognition programs to all of our staff. This position offers the
opportunity to interact with and support all levels of the hospital
facility staff in all areas of IT, providing first level support to
internal customers regarding basic application, hardware and
service/network requests.
This position enters support requests into tracking system and
assigns ticket number or other identification. Interviews customer
to determine nature and scope of the customer's issue, and the
appropriate response. Diagnoses, resolves and closes customer
issues according to service level guidelines. Promptly escalates
issues to higher level technical support or management when
necessary. Documents and reports customer inquiries regarding
new/different functionality Provides end-user desktop training and
minor hardware/peripheral repair as appropriate. Provides support
for mobile phones, configures desktop operating systems and
servers, data file storage with backup solution, VMWare and manages
account access, password resets, and user access privileges.HSD/GED
requiredBachelor's degree in Information Systems or related area.
Progressive experience and relevant coursework may substitute for
degree. Requires critical thinking skills, decisive judgment and
the ability to work with minimal supervision. Must be able to work
in a stressful environment and take appropriate action.Microsoft
professional certifications usefulEqual opportunity and affirmative
action employers and are looking for diversity in candidates for
employment: Minority/Female/Disabled/Protected Veteran
Keywords: LifePoint Health, Santa Fe , IS Network Support Tech, FT, Other , Los Alamos, New Mexico
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