IS Network Support Tech, FT

Company: LifePoint Health
Location: Los Alamos
Posted on: August 4, 2022

Job Description:

$2,500.00 Sign-On Bonus for twenty four (24) month comittment

Los Alamos Medical Center is located in Los Alamos, New Mexico. LAMC is an outstanding place to work as we are committed to our quality initiatives and a culture of safety, are invested in the growth of our staff and thus support ongoing education, certifications and other ongoing learning, and extend numerous recognition programs to all of our staff. This position offers the opportunity to interact with and support all levels of the hospital facility staff in all areas of IT, providing first level support to internal customers regarding basic application, hardware and service/network requests.

This position enters support requests into tracking system and assigns ticket number or other identification. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Documents and reports customer inquiries regarding new/different functionality Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support for mobile phones, configures desktop operating systems and servers, data file storage with backup solution, VMWare and manages account access, password resets, and user access privileges.HSD/GED requiredBachelor's degree in Information Systems or related area. Progressive experience and relevant coursework may substitute for degree. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Microsoft professional certifications usefulEqual opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Keywords: LifePoint Health, Santa Fe , IS Network Support Tech, FT, Other , Los Alamos, New Mexico