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Customer Care Advocate

Location: Las Vegas
Posted on: November 22, 2021

Job Description:

Job DescriptionAbout the Role Dividend Finance is looking for a Customer Care Advocate to join our fast-growing team. The Customer Care Advocate is an integral part of Dividends Operations team and will work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. This role provides the highest quality customer service while working with our customers to identify and remedy any issues that may arise.This position will be located in either our San Diego, CA or Las Vegas, NV office.About the Company Dividend is a leading FinTech point-of-sale lender for home improvement and solar financing solutions to property owners. From solar, air conditioners and roofing to windows and doors, Dividend is your one stop lender for all your home improvement financing needs. At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Oh, and we're also a pretty awesome company to work for. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look below and see if you think you'd be a good fit for Dividend. Duties and Responsibilities Responsible for the end-to-end processing for resolving escalated customer concernsWorks directly with cross-functional departments and investors to reach a resolution acceptable to all interested partiesResolves escalations in a manner that avoids delinquency and/or negative customer impact as applicable, or assists customer in taking payments to maintain a current statusDocuments all interactions/account activities with concise and detailed account notesParticipates in meetings to discuss/update management, other departments, and/or investors on complaint status/issues as neededMaintains a high level of professionalism in difficult communications with customers, other departments, investors, and external partnersAdheres to all Dividend policies and procedures, including State and Federal collection regulationsOther projects and duties as assigned Qualifications 2+ years of collections and customer service experienceWorks with thoroughness and high attention to detailExceptional written and verbal communication skillsHigh-level proficiency in Outlook, Word, Excel and other standard software productsAbility to multitask, prioritize projects, and report to several managersA high level of enthusiasm, collegial attitude and a willingness to perform a wide range of tasksAbility to work independently as well as collaborativelyDesire to work in an entrepreneurial but highly professional cultureSalesforce a plusBilingual Spanish a plusDividend Finance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: DIVIDEND FINANCE INC., Santa Fe , Customer Care Advocate, Other , Las Vegas, New Mexico

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