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Front Desk Supervisor- Hilton Santa Fe Historic Plaza

Company: Remington
Location: Santa Fe
Posted on: November 22, 2021

Job Description:

Job Summary

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

    Property Description

    100 Sandoval Street, Santa Fe, New Mexico 87501

    Two blocks from the historic Santa Fe Plaza in downtown Santa Fe, our hotel is within walking distance of amazing cultural attractions like the Georgia O'Keeffe Museum, the Santa Fe Community Convention Center and fantastic shopping and dining venues.

    Requirements

    What we are looking for

    • Ability to calmly work with high demand and/or upset guests
    • High work ethic and self-initiative
    • May be required to work varying schedules to include nights, weekends, and holidays
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Keywords: Remington, Santa Fe , Front Desk Supervisor- Hilton Santa Fe Historic Plaza, Other , Santa Fe, New Mexico

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