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Front Desk Associate

Company: Planet Fitness Franchises
Location: Santa Fe
Posted on: November 18, 2021

Job Description:

Front Desk Associates - Santa Fe, NM / Santa Fe County Area - Part Time Position - Weekday and Weekend Shifts Available (see available hours below)Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayMinimum Skills
      • Ability to manage multiple responsibilities
      • Solid work ethic with strong decision-making skills
      • Self-starter who takes initiative with minimal direction and supervision
      • Comfortable working a flexible rotating schedule
      • Superior customer service skills, preferably in the fitness industry.
      • Hard working, enthusiastic and energetic!
      • Strong problem resolution skills.Minimum Qualifications
        • 18 years old or older
        • A High School Diploma Or Equivalent required
        • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.Hours (Your schedule will be comprised of some of the days/hours listed below. Subject to change as needs of the facility change.
          Monday: 2:00pm - 9:00pmTuesday: 2:00pm - 9:00pmWednesday: 2:00pm - 9:00pmThursday: 2:00pm - 9:00pmFriday: 2:00pm - 9:00pmSaturday: 6:30am - 7:30pmSunday: 6:30am - 7:30pmBenefits
          • Competitive Salary
          • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
          • Paid Time Off benefits (if applicable)

            Planet Fitness is an Equal Opportunity Employer

Keywords: Planet Fitness Franchises, Santa Fe , Front Desk Associate, Other , Santa Fe, New Mexico

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