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Front Desk Host

Company: El Monte Sagrado
Location: Taos
Posted on: May 3, 2021

Job Description:


Full-time Hourly Position starting at $13.50 hourly DOE + benefits.

Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa.

At Heritage Hotels & Resorts Inc, we strive to create an environment where the skills and creativity of our employees can flourish and will be recognized and rewarded. More importantly, employees at Heritage know that their work in preserving and advancing the state's cultural heritage will benefit mankind now and in the future.

Position Purpose: The Guest Experience Host sets the tone for the Heritage experience, and is the main point of contact for duration of a guests stay. Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.

Supervisory Responsibilities: None

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
  • Communicate daily with leadership regarding job assignments and required timeframe.
  • Maintain high level of positive and professional approach with coworkers and guests.
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Assign guests to their rooms before arrival, communicating the care that is taken to make their stay comfortable and safe.
  • Answer the phone, make reservations, take and distribute messages or mail and redirect calls.
  • Post charges, such as those for rooms, food, beverage, or telephone calls.
  • Review accounts and charges with guests during the check-out process.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
  • Maintain the upmost confidentiality and care with guest information.
  • Manage all aspects of our reservations system.
  • Upsell room types, dinner reservations, and spa appointments when appropriate.
  • Maintain cleanliness of front desk area.
  • Comply with safety and sanitation regulations and standards at all times.
  • Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable.
  • Attend required training sessions or meetings.
  • Other duties as assigned consistent with the functions of this position as needed at the property.
. Requirements:
  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.



Keywords: El Monte Sagrado, Santa Fe , Front Desk Host, Other , Taos, New Mexico

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