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Outpatient Clinic Manager

Company: Presbyterian Healthcare Services
Location: Espanola
Posted on: May 3, 2021

Job Description:



Presbyterian Espaola Hospital (PEH) is seeking an experienced Outpatient Clinic Manager to join our Presbyterian Medical Group (PMG) leadership team! You'll join a progressive, collaborative, and supportive team and work from a beautiful location - Espaola, New Mexico.

As an integral member of the leadership team, you will manage the day-to-day operations of the medical group while leading the quality assurance programs of the clinic. If you enjoy a fast-paced environment, taking on challenges, and supporting nurses and medical assistants - we invite you to apply!

Make your life count for more in New Mexico! Discover what it's like to work at a regional facility of Presbyterian by viewing this brief video:

Location Description

Known as "The Jewel of Northern New Mexico," Espaola sits at 5,500 feet above sea level and is a cultural destination. With a population of more than 10,000, Espaola offers a community environment that is growing, yet rooted in its southwest culture. Learn more about Espaola:

Job Description Type of Opportunity: Full Time FTE: 1.0Exempt: Yes Work Schedule: Weekday Schedule Monday-Friday


The medical group is made up of 13 multi-disciplinary clinics. Collaboration among 2 Outpatient Clinic Managers will manage these clinics:

Cardiology Podiatry Endocrinology General Surgery Neurology Same Day Care (would call it out as a "Walk in clinic) Family Practice Internal Medicine Orthopedics. OB/GYN Pulmonary/Sleep Medicine Pediatrics Palliative Care

  • Coordinate diagnostic and treatment activities of the clinic to ensure effective patient care and efficient service.
  • Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment; Develop policies and procedures to improve patient care and utilization of clinic resources.
  • Supervise and coordinate activities of a clinic to include establishing and maintaining systems for patient flow and the utilization of clinic and ancillary facilities and manpower.
  • Explain policies and procedures, and resolves problems. Gather necessary documentation to support proper handling of inquiries and complaints.
  • Manage customer complaints using the appropriate tools and processes.
  • Leads CQI and customer service processes. Involves the physicians and staff in improving daily operations of the clinic/department e.g. facilitate improved patient throughput initiatives and eliminate/reduce non-value added processes.*Provides leadership and supervision of clinical and clerical staff within manager's scope to further the vision, values and strategies of PMG.
  • Coordinates required review competencies of appropriate licenses and non-licensed clinical and clerical staff with support of the Director of Practice Operations (DPO).
  • Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.
  • Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
  • Directs and coordinates all scheduling, check-in, check-out, and financial services activities within the clinic/department.
  • Maintain budget performance and support achievement of financial targets *Uses problem solving to recognize, anticipate and resolve clinical and patient care process problems in collaboration with PMG nursing.
  • Responsible for compliance with policies, procedures, regulations and standards in collaboration with the PMG nursing, operations and takes corrective action when deficiencies occur.
  • Manages personnel issues such as hiring, orienting, staffing, and disciplinary actions in collaboration with Human Resources.
  • Performs other functions as required.


Licensure: State of New Mexico or Compact State Nursing License

Education: Associate Degree in nursing or related field required

  • Minimum ADN preparation with expectation of BSN completion within 5 years of hire
  • BLS within 90 days of hire

Experience: 4 years of relevant experience

Preferred Qualifications:

  • 3-5 years of management experience
  • Outpatient clinic experience
  • Experience developing new procedures, ensuring quality assurance, and managing patient flow
  • Ability to problem solve and manage staffing concerns


Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great. Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC. New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.


Keywords: Presbyterian Healthcare Services, Santa Fe , Outpatient Clinic Manager, Other , Espanola, New Mexico

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