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Guest Services - Volunteer (Seasonal Position)

Company: Purgatory
Location: Durango
Posted on: May 3, 2021

Job Description:

VOLUNTEER DUTIES:Be proactive in approaching our resort guestsWork a shift for 10 days throughout the season as a volunteerBe willing to assist other mountain departments wherever needed for as long as neededBring guests with complaints/problems to Guest Services Staff so they can assist in problem solvingCollect lost and found from designated locations and return the items to guest services staffProvide information on skiing and non-skiing activitiesProvide information on local area restaurants and other available activitiesInteract with all guests both in the village and on the mountainProvide direction and assistance to guests to make sure they feel attended and cared forParticipate in ensuring that all guests receive a quality experience while visiting Purgatory ResortHelp with special events.Assist guests with directions and recommendationsRide the chairlift and have conversations with guestsAssist fallen skiers and snowboardersFor specific "station" assignments, see guest service manager or staff.Other duties as assignedUNIFORM:Volunteers provide black pants and a helmet for skiing or snowboarding.A jacket, black hat, and nametag will be provided and must be worn at all timesJOB QUALIFICATIONS:Excellent interpersonal skills and a strong desire to helpMust be able to ski or snowboard at an intermediate ability level or betterThis position requires applicants to remain alert, sit, stand, and ski or snowboard for the duration of the ten hour shift.Applicants must be able to listen to guests and communicate verbally and in writing.Applicants must demonstrate initiative, reasoning skills, a professional demeanor, and ethical judgment.WORKING ENVIRONMENT AND PHYSICAL ACTIVITY:Approximately 90% of the work day is spent outdoors in constantly changing weather conditions which include severe cold, snow, blowing snow, and wet weather.Approximately 10% is spent indoors.60% of the time is spent standing and/or moving and up to 40% skiing or snowboarding on the mountain with guests.May require occasional lifting and carrying of objects up to 50 poundsOccasional stooping, kneeling, crouching, reaching, and handling of large and small objects.Constantly engaging in conversationThe potential hazards also include high altitude, exposed worksites, radiant energy, frostbite, and walking in ski or snowboard boots in winter environments.

Keywords: Purgatory, Santa Fe , Guest Services - Volunteer (Seasonal Position), Other , Durango, New Mexico

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