Company: Enterprise Rent-A-Car
Posted on: May 3, 2021
Holdings is seeking a responsible, dedicated person to join our
team as a part time Customer Service Agent. This position
pays $13/hour and is located at 1000 Airport Dr, Durango CO
- Paid time
Service Agent provides superior, friendly, and efficient customer
service at time of rental and return using the company approved
sales and service techniques. Facilitates rental process;
verification and documentation of all necessary driver information
to provide for an efficient and timely rental and return
experience. Pleasantly handles and resolves customer questions,
comments, and complaints while working face-to-face in city/market
locations. Performs all responsibilities with a focus on the wants
and needs of our customers and in accordance with our Quality
As you are considering
a position with Enterprise Holdings, we invite you to learn more
about our business. Today and every day the safety and wellbeing of
employees, customers and the communities we serve is our top
priority. For the latest on our COVID-19
contact and greets all customers; identify and attend to customer
by name, verify rental agreement and reservation, thank each
customer at the conclusion of their transaction.
customer questions and provide assistance based on each customer's
needs and requests, by brand. In some locations, which offer both
brands, this job responsibility requires keen understanding of the
differences between products and services offered by
pleasant, smooth and efficient handling of the rental for each
customer by assisting in the exchange and return vehicle processes;
review rental parameters with all customers to ensure a complete
understanding of rates and service charges, verify return date and
time on the rental agreement is accurate and reviews all charges at
the time of vehicle return.
Agreement Folder with all required information. Offer all customers
assistance with directions, maps, local area information and
appropriate service information.
telephone in a friendly, helpful and prompt manner.
Work on behalf
of the customer and the company to resolve issues in a fair and
equitable manner to ensure continued customer loyalty.
appearance of rental counters and customer areas to present a neat,
orderly and safe condition; ensure counter is stocked with
appropriate supplies to provide smooth and effective counter
customers within the queue to minimize any wait time and provide
the most efficient service possible.
Must be at
least 18 years of age.
Diploma or G.E.D. required.
Minimum of 1
year experience handling customer service
basic level experience and understanding of a PC and Microsoft
Office Products required.
Must be able
to understand, read, write, and speakEnglish.
Must have a
valid driver's license with no more than 2 moving violations and/or
at-fault accidents within the past 3 years.
No drug or
alcohol related convictions on driving record within the past 5
authorized to work in the United States and not require work
authorization sponsorship by our company for this position now or
in the future.
religious obligations, must be available to work one of the
Keywords: Enterprise Rent-A-Car, Santa Fe , Customer Service, Other , Durango, New Mexico
Didn't find what you're looking for? Search again!