Client Advocacy Representative

Company: Property Claim Professionals
Location: Santa Fe
Posted on: May 3, 2021

Job Description:

THIS IS A REMOTE WORKER POSITION. APPLICANT DOES NOT NEED TO RESIDE IN DESIGNATED LOCATION & RELOCATION IS NOT NECESSARY.SUMMARY:Provencher and Company is recognizing an exciting new phase of growth and opportunity for our company - made possible by a dynamic and changing marketplace. We are hiring an experienced salesperson to create opportunity in support of our portfolio of field services that include Property, Liability, Catastrophe, Business Interruption and Cyber Claims. We are making substantial investments in the growth of our Service business and individuals with the ability to be dynamic sellers will benefit from a strong portfolio of offerings within these expanding markets.POSITION SUMMARY AND PRIMARY OBJECTIVES:As the Inside Sales agent, you are responsible for helping to increase revenue and gross margin through tele-sales efforts and lead generation activities. As well, the role has responsibility to create overall customer satisfaction and attainment of key business performance metrics, including revenue and GP, for a large geography. As the primary salesperson for a defined list of accounts, you will have primary responsibility for a list of named accounts, while also working collaboratively with the field based Sales team to develop and execute new business opportunities including:Driving market relevant sales of service offerings, existing and new, to clientsGrowing the relationship between Provencher & Company and its clientsOrchestrating field demand generationSupporting successful service delivery between company technical personnel and clientMaintaining and reporting accurate pipeline and forecast across all service offeringsYou must be a highly organized, self-sufficient individual, capable of extensive collaboration and ability to manage your time efficiently. In this role, you will serve as the primary representative for the client and have responsibility for developing the Provencher and Company values for the client relationship.PRIMARY DUTIES AND RESPONSIBILITIES:Responsible for overall Customer Satisfaction within your primary named accounts. Facilitate the successful resolution of operational customer satisfaction issues, consistent with our commitment to operational excellence; client satisfaction and referenceability is paramount.Responsible for the attainment of key business metrics including, but not limited to services revenue, GP, and new lead generation. Collaborate with field sales personnel on new leads, presales and post-sale investments. Provide weekly sales forecasts and revenue / GP commitments in conjunction with direct Management. Maintains accurate and complete records of the sales opportunities in the Provencher & Company CRM (SFDC). Active collaboration with Sales Management and field Sales personnel to create opportunities outside of their primary accounts.Responsible for understanding service relevance in your named accounts. Manage the growth of services revenue, with particular emphasis on growth revenue, including all existing and new service offerings within the Provencher & Company portfolio of services. Responsible for effective internal engagement and communication with administrative, technical, financial or management teams necessary to support client growth requirements. Serves as a change agent; leads, sponsors and supports the Provencher & Company organizational transformation objectives. EDUCATION/QUALIFICATIONS REQUIRED:4-year degree Desirable but not required. Demonstrated business and industry experience in the applicable service domains.Greatest qualification of need is passion, hard work and a willingness to succeedWORK EXPERIENCE REQUIRED:A minimum 5 years work experience in the services industry. Experience should include services-related experience in a sales and or operations capacity for services organizationProficient level of business savvy, interpersonal, communication and organization skills required. Proven ability to develop/sustain relationships. Multinational and international sales experience is a plusSKILLS AND CORE COMPETENCIES:Must be capable of collaboration at all levels within the company, clients and with partners.Must be very comfortable speaking directly with clients in a consultative manner, closing key opportunities, as well as handling complex service delivery issues. Must possess general account management capabilities, understanding of financial data and have a general comprehension of statistical analysisMust understand key industry drivers and buying criteria for the portfolio of services. Must have demonstrated an ability to manage a business relationship, comprised of a moderate volume of transactions requiring various levels of internal efficiency and external effectiveness.Strategic account planning: methods, change management, opportunity developmentDemonstration of Provencher & Companys core values.Conflict management and resolution skills - must be able to build consensus and anticipate and solve problems.Excellent interpersonal, written, and oral communication skills.EMPLOYEE BENEFITS AVAILABLE:Medical, dental & vision coverage availableHRA Employer ContributionsWellness & Incentive Program for Qualifying EnrolleesGenerous personal & vacation time policyPaid holidaysRetirement Savings Plan: 401KLife Insurance and AD&DShort-Term & Long-Term DisabilityEmployee Assistance Program

Keywords: Property Claim Professionals, Santa Fe , Client Advocacy Representative, Other , Santa Fe, New Mexico