SantaFeRecruiter Since 2001
the smart solution for Santa Fe jobs

Customer Tech Support SR Team Lead

Company: Telos Corporation
Location: Pecos
Posted on: April 2, 2021

Job Description:

Customer Tech Support SR Team Lead- C - (1777) Share this job as a link in your status update to LinkedIn. Job Title Customer Tech Support SR Team Lead- C Job Description The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! This position will be located in Pecos, TX in support of Health and Human Services Contract. Responsibilities:

  • Senior Leader on a team performing IT technical support.
  • Shift lead for a team that provides technical assistance to computer system and network users or other technical products and services.
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability. Coordinates customer service activities with other internal functions.
  • Manages personnel activities of staff (i.e., hires, trains, schedules, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.).
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
  • In-depth applications knowledge of company's products, services and/or systems.
  • Operations run 24/7. Job Requirements Qualifications:
    • CompTIA A+ or equivalent.
    • CompTIA Network+ or equivalent.
    • Bachelor's degree required.
    • 5 - 7 years experience.--
    • CompTIA Security+ or equivalent.
    • Has demonstrated knowledge and work history in computer support of Computer systems.
    • Has demonstrated experience in technical support of networks/laptops/computers/printers/mobile phones.
    • Has knowledge of network communications, to include wireless, servers, Windows, MAC, Phone systems.
    • Has strong troubleshooting skills.
    • Has demonstrated work history supporting strong communication skills both written and oral on technical topics.
    • Can function successfully as a member of a team.
    • Background or additional certifications in at least one of the following preferred:
    • Cisco
    • HP
    • Aruba
    • Dell
    • A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.
    • The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
    • Ability for some travel as required. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay--service:--http://transition.fcc.gov/cgb/dro/trsphonebk.html Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. v16.2.5 Last sync: 2021-03-26 17:50:10 Telos Corporation is an EEO/AA employer.

Keywords: Telos Corporation, Santa Fe , Customer Tech Support SR Team Lead, Other , Pecos, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Restaurant Delivery
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Los Lunas
Posted on: 04/12/2021

Assistant Superintendent
Description: Aerotek is actively seeking an Assistant Superintendent to work on multifamily projects in Colorado. Candidates should have experience working on several multifamily projects from cradle to grave. This (more...)
Company: Aerotek
Location: Albuquerque
Posted on: 04/12/2021

Restaurant Delivery
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Cedar Crest
Posted on: 04/12/2021


Delivery and Receiving Specialist - Hiring Event!
Description: Aaron's Hiring Event Join us for our National Hiring Event on April 20th from 10 a.m. - 7 p.m. to learn about our open positions and our commitment to support the well-being of our team members. We're (more...)
Company: The Aaron's Company
Location: Albuquerque
Posted on: 04/12/2021

Make up to $18/hour - Deliver with DoorDash - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Edgewood
Posted on: 04/12/2021

Crew Member
Description: As a SONIC Drive-In Crew Member - which may include Frozen, Fountain, Expo, or Switchboard - your primary responsibility is to provide every guest with a SuperSONIC experience by:Creating and packaging (more...)
Company: Sonic
Location: Los Lunas
Posted on: 04/12/2021

Make up to $18/hour - Deliver with Caviar
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Los Lunas
Posted on: 04/12/2021

Be a Shipt Shopper, AKA paid grocery pro
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Corrales
Posted on: 04/12/2021

Deliver Eats with Uber Eats
Description: Deliver Eats with Uber Eats Moriarty, NM 2854 442D5CAC139BE1B77E518E8CE1FD4417EDA2 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, (more...)
Company: Uber Eats
Location: Moriarty
Posted on: 04/12/2021

Nanny Needed For 1 Child Now Hiring
Description: We need a nanny for our 1 child
Company: Care.com
Location: Edgewood
Posted on: 04/12/2021

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Santa Fe RSS job feeds