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The Supervisor Region Operations responsibilities are to manage
technicians in specific service areas, and to provide quality
residential and business communications services on a profitable
basis while adhering to company policies, procedures and
directives. Develop and maintain an aggressive, knowledgeable,
customer-focused team that promotes and sells CenturyLink products
and services while providing a service experience that exceeds the
The Main Responsibilities
Manage the daily operation of outside and inside plant network
services and technicians whose work includes the installation and
maintenance of residential, business, central office as well as
design services and splicing activities.
You will serve as the single point of contact between Century
Link and Contractors to resolve issues arising during the
construction and/or maintenance process.
This includes a major emphasis on training, coaching and
development of employees with regards to new processes and quality
standards, customer contact, safety, expense control and technical
Will be responsible for leading a team of technicians who meet
attendance and performance standards.
Will represent Century Link with customers and governmental
Collaborates with the union to achieve a win-win working
Celebrates successes, appropriately uses rewards and
Motivates team for continuous improvement and achievement of
What We Look For in a Candidate
Previous experience managing teams within a telecom technical
environment with typically 4+ years of experience.
Strong skills and experience in employee development to include
training, coaching and mentoring in a union environment
Computer skills are required including Excel, email, Word, and
Working knowledge of installation and maintenance of residential
and business services, Local Network processes, and a fundamental
understanding of services and products offered by Century Link is
Working knowledge of the splicing and construction process for
the telecommunication industry.
Working knowledge of Contractor relations.
Candidate must have the ability to work in a consultative manner
with others, i.e. establish rapport, interview, fact-find, present
options, recommend solutions, follow-up and customer focused
Previous experience in a multi-tasking, result oriented position
in a deadline focused department.
Bachelor's degree or equivalent education and experience. 5+
years related experience.
2+ years of experience managing teams within a telecom technical
2+ years of experience with installation, maintenance, and
repair of POTS and HSI.
2+ years of experience with Excel, email and legacy systems.
Duty Management work will be scheduled on a rotation basis and
pager duty will be required.
Requires varying tours and hours including possible mandatory
overtime and holidays.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under
Must negotiate timeframes for completion and meet critical
Must be willing and able to work with other coworkers to
complete job assignments.
What to Expect Next
Requisition #: 232752
We are committed to providing equal employment opportunities to
all persons regardless of race, color, ancestry, citizenship,
national origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to
change based on changing business needs and conditions.