Desktop Support Tech I FT/40HRS
Company: Christus Health
Location: Santa Fe
Posted on: May 7, 2020
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Job Description:
DescriptionThe Desktop Support Technician I is responsible for
the day-to-day operational support of the end user community
through the installation, configuration, upgrade, and maintenance
of workstation and peripheral equipment. This includes the
resolution of problems reported by the Information Systems Service
Desk and the implementation of new functionality. Documentation and
adherence to policies, procedures and standards of the organization
is an important part of this position. The Desktop Support
Technician I is responsible for delivering high quality, cost
effective solutions to all levels of users. This includes support
for both the technology and processes. The Desktop Support
Technician I is also responsible for supporting the business goals
and objectives for the Department, the Information Services
Organization, and the organization as a whole.RequirementsMINIMUM
QUALIFICATIONS: EDUCATION: High School degree or equivalent
required. Post high school Information Systems course work
preferred. CERTIFICATION/LICENSES: IT based certification
preferred. A Valid New Mexico Driver's License required. SKILLS:
Demonstrated customer service skills. Basic knowledge of desktop
operating systems and related software required. Ability to
maintain good customer relations with the ability to explain
complex solutions and problems to users (regardless of their
technical ability), excellent problem solving and communication
skills, good technical writing and documentation skills.
EXPERIENCE: One-year experience in the installation, maintenance,
troubleshooting and support of Personal Computers required. NATURE
OF SUPERVISION:-Responsible to: Manager, Desktop Support Services
ENVIRONMENT:- Bloodborne pathogens-AGeneral office setting with
exposure to computer room environment. Exposure to patient care and
ancillary biohazards. Extended video display exposure and use of
keyboard. PHYSICAL REQUIREMENTS: Ability to lift and transfer
objects typically not in excess of 50 lbs. May be required to reach
objects typically not in excess of 5 lbs. up to 8 ft. above the
floor with the assistance of a step stool. Extended use of video
display terminal and keyboard utilizing sound ergonomic
principles.
Keywords: Christus Health, Santa Fe , Desktop Support Tech I FT/40HRS, Other , Santa Fe, New Mexico
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