Marketing Analyst
Location: Los Alamos
Posted on: June 23, 2025
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Job Description:
Enterprise Bank & Trust was founded in the spirit of
entrepreneurship and community. From the small mom-and-pop coffee
shop to the large construction company that employs local people,
our goal is to help businesses succeed and our communities thrive.
With offices in Arizona, California, Florida, Kansas, Missouri, New
Mexico, Nevada and Texas, we’re strong, growing and committed to
supporting the communities we serve. We extend this commitment to
the community to our associates, offering annual paid volunteer
time off and charitable-matching opportunities. Voted a Best Bank
to Work For by American Banker for multiple years, we offer our
associates an array of benefits and the opportunity to chart their
own career path with us. Join us in the pursuit of our mission to
guide people to a lifetime of financial success, and enjoy a career
filled with professional growth opportunities, interesting
colleagues and the satisfaction of supporting our communities.
Together, there’s no stopping you! Job Title: System Support
Specialist II Job Description: Summary: Provides intermediate to
advanced technical support to associates employing a high degree of
customer service, technical expertise and timeliness. Supports a
variety of issues through identification, research, and resolution
of technical problems. Manages and tracks trouble tickets and phone
calls in the Help Desk ticketing system. Follows established
standards and procedures in resolving problems. Essential Duties
and Responsibilities: Performs general technical support and
troubleshooting of desktop systems hardware and software, printers,
multi-function printers, scanners, video conferencing systems,
mobile devices and other technologies as defined and required.
Investigates system issues and provides solutions using specific
product knowledge, system tools and established methods and
procedures. Documents solutions and maintains help desk ticket
information and transactions. Provides first line technical support
to internal clients across all markets utilizing remote and in
person assistance. Handles a larger volume of calls and cases,
including more complex issues. Takes on new cases, including
researching a solution and resolves independently. Works with
vendors and the IT team to resolve problems and support other
projects. Administers and completes application support and
upgrades. Completes user creation. Researches, updates and
documents technical processes and procedures in IT Knowledgebase.
Manages and tracks Help Desk tickets and phone calls in the Help
Desk ticketing system. Responsible for computer equipment
deployment and changes for associates and departments. Supports
efforts to simplify and enhance the associate experience. Completes
system patching. Performs application support and upgrades as
needed. Performs other duties as assigned. Qualifications: Ability
to multitask within a fast-paced environment while maintaining
company and department standards with a high attention to detail.
Strong problem solving and troubleshooting skills Ability to
utilize independent judgement and decision making skills Strong
written and verbal communication and customer service skills Strong
desire and ability to learn Motivated and open to change
Willingness to work on issues outside comfort zone in order to gain
personal and organizational knowledge Ability to work independently
or on a team Ability to maintain confidentiality in dealing with
personal and sensitive data Ability to present ideas in a
user-friendly, business-friendly manner Supervisory
Responsibilities: None Education and / or Experience: High school
diploma or GED or equivalent 2-3 years technical support experience
Computer and Software Skills: Skilled in operation of a personal
computer, including Microsoft Word, Excel, and Powerpoint Windows
Operating System Mobile Device Support (Android, iPhone)
Application Security Permissions Salesforce, Google Apps, Bankway
Browser, Active Directory preferred Certificates, Licenses, and
Registrations: None Additional Information: Position is required to
be on call on a regular and routine basis. Periodic after hours
work will be required to support upgrades and patches outside
business hours. Position will be remote and on-site as needed to
deploy and support equipment at our locations. Must be able to sit
for long periods of time, carry and deploy equipment weighing at
least 20 lbs. May need to crawl under desks to plug in and connect
hardware. Travel to area locations may be required. Equal
Opportunity Statement: Enterprise Bank & Trust is committed to
helping individuals with disabilities participate in the workforce
and ensuring equal opportunity to apply and compete for jobs. If
you need an accommodation in order to apply for a position at
Enterprise Bank & Trust please contact Human Resources at
hr@enterprisebank.com . Enterprise Bank & Trust is committed to
managing our business and community relationships in ways that
positively impact our associates, clients, and the diverse
communities where we work and live. We are proud to be an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to age, race, color,
religion, sex, national origin, sexual orientation, gender identity
or protected veteran status and will not be discriminated against
on the basis of disability. All employment offers are contingent
upon the applicant successfully completing both drug and background
check screenings. If you would like more information about your EEO
rights as an applicant under the law, please click HERE .
Keywords: , Santa Fe , Marketing Analyst, IT / Software / Systems , Los Alamos, New Mexico
