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Telecommunications Analyst 2

Company: Edgewater Federal Solutions, Inc.
Location: Los Alamos
Posted on: November 26, 2022

Job Description:

Responsibilities: The Network, Infrastructure, and Engineering-Telecommunication Services group seeks an experienced Telecommunications Analyst to provide service desk support services for the Mobility Services Team. The Mobility team distributes and supports communication devices such as iPhones, iPads, pagers, and trunked radios throughout the Laboratory. We are looking for an experienced telecommunication analyst with service desk experience and excellent customer service skills to work in a challenging and evolving environment. The selected candidate will provide service desk support to users with technical and information technology issues involving accounts, cellular devices, or network services, including timely resolution of problems or escalation to appropriate technical personnel on behalf of the customer. In addition, they will be developing documents, implementing standard operating procedures, and customer service guidelines related to mobile devices while supporting and maintaining effective customer relationships Qualifications:
Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.
Outstanding communication skills-
Ability to collaborate with customers, stakeholders, and suppliers to define expectations and mutual
Ability to explain complex technical concepts and options to a non-technical audience and present them with solutions for service
Excellent interpersonal, oral, and written communication skills and customer
Desire and commitment to do all the above with a customer-service mindset.
Demonstrates an intermediate working knowledge in Excel and Word
Proficiency with telecommunications mobility devices-
Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.
Strong working knowledge of cellular telephone applications, security, and data use controls.
Intermediate knowledge of hardware and software integration and testing.
Education/Experience: Position requires a minimum of 4 years of related experience or equivalent combination of education and experience related to the occupation. Desired: Experience with general business operations, billing and cost analysis. About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2022. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-KM1

Keywords: Edgewater Federal Solutions, Inc., Santa Fe , Telecommunications Analyst 2, IT / Software / Systems , Los Alamos, New Mexico

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