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IT System Administrator / Help Desk Coordinator

Company: Strategic Management Solutions, LLC
Location: Los Alamos
Posted on: November 17, 2021

Job Description:

SMSI provides expert management consulting, program and project management, and technical consulting services to government and private sector clients. A small business founded in 2008, SMSI has built an outstanding reputation for client-focused performance and for delivering results that enable clients to meet commitments and milestones.EOE/AA - M/F/Vet/Disability/Drug-Free WorkplaceLos Alamos National Laboratory requires all on-site personnel to be fully COVID vaccinated to be considered for this positionSMSI is looking for an experienced IT System Administrator / Help Desk Coordinator in Los Alamos, NM or Albuquerque, NM.The candidate is an experienced IT professional, needed to support corporate Information Technology and Cyber Security. The position will serve as the primary liaison with the IT Service provider, ensuring a high level of customer satisfaction and continuity of operations. Requires initiative and resourcefulness and the ability to communicate with a variety of teams and users, the ability to respond to technical issues and requests, analyze and resolve problems quickly and effectively, and discretion to escalate when required. Develops professional skills, knowledge and abilities through the application of standard information systems methodology, techniques, procedures, and criteria. Receives technical and administrative supervision from the CIO.Job Description:
Install, configure, and run diagnostics on software and hardware, resolving any installation concerns.
Perform moves, adds, or changes as needed.
Set up accounts and workstations, migrating data or user accounts as required.
Purchase and maintain accurate inventory of all IT assets.
Troubleshoot issues and outages, investigating and resolving problems or escalating to higher level as required to ensure timely resolution.
Respond to needs, questions, or concerns in an accurate and timely manner.
Maintain, track, and record all incidents through standard ticketing system.
Ensure security posture through establishment of baselines, controls, and performance monitoring.
Upgrade systems with new releases and models.
Develop expertise to train staff on new technologies.
Build an internal knowledge base with technical documentation, guidance, and IT policies and procedures.Skills and Qualifications:
Proven experience as a Help Desk Support Specialist, System Administrator, Network Administrator or similar role.
Experience with enterprise systems, networks (LAN, WAN) and/or device management.
Knowledge of system security and data backup/recovery.
Ability to create scripts in Python, Perl or other language.
Familiarity with various operating systems and platforms.
Basic knowledge of infrastructure systems architecture concepts, configurations, and standards.
Basic knowledge of corporate, industry and professional standards.
Basic knowledge of project management concepts and tools.
Ability to handle customer interaction in an accurate, effective, and timely manner.
Ability to articulate ideas and write clear and concise reports.
Resourcefulness and problem-solving aptitude.Required Experience:
Minimum of 5 years of relevant experience or equivalent years of work experience in lieu of degree.Education:
Recognized degree in Computer Science or Information Technology from an accredited college or university.Professional Certification:
Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is desired.All candidates must posses:
US Citizenship
Excellent written and verbal communication skillsTravel:
Travel is required between Los Alamos and Albuquerque offices.
Available to support on call / after work hours.Physical Requirements:
The job requires the ability to sit for extended periods at a computer workstation.
Ability to lift and carry computer equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Location and Position:
Los Alamos, NM or Albuquerque, NM with potential for remote work.
Full TimeBenefits:
Excellent Salary
Generous Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Insurance
Other Benefits

Keywords: Strategic Management Solutions, LLC, Santa Fe , IT System Administrator / Help Desk Coordinator, IT / Software / Systems , Los Alamos, New Mexico

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