Checker
Company: Food King
Location: Santa Fe
Posted on: April 21, 2024
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Job Description:
PAY-AND-SAVE, INC.
JOB DESCRIPTION
I. JOB TITLE: Front End Teammate
DEPARTMENT: Grocery EFFECTIVE DATE: 01-01-06
CATEGORY: All Locations SUPERSEDES:
II. OVERVIEW:
This description is intended to outline the primary
responsibilities, general nature and level of work being performed
by teammates assigned to this position. It is not intended to be an
exhaustive list of all responsibilities, duties, and competencies
of the Front End Teammate. The incumbent may be assigned other
duties and responsibilities.
III. JOB SUMMARY:
Responsible for achieving and maintaining extraordinary customer
service. Serves as a model for customer service and other vital
behaviors, and instills this value in all teammates. Creates an
environment for continual learning and encourages an open dialogue
among teammates. Promotes a culture reflective of Lowe's guiding
principles, core values, and vision.
IV. JOB RELATIONSHIPS:
- Responsible To:
Store Manager / Assistant Store Manager / Front End Manager
- Teammates Supervised:
None
- Inter-Relationships:
Frequent contact with all teammates, customers, corporate office
and vendors. Occasional contact with teammates from other
locations.
V. JOB DUTIES:
- Act as the ambassador of extraordinary customer service.
- Promote customer and community good will by treating all
teammates and customers with fairness, dignity and respect.
- Must be knowledgeable, and able to recognize and differentiate
between all various types of produce carried in the store.
- Provide prompt and accurate checkout service and ensures accurate
transactions.
- Process all various types of sales transactions accepted by the
store. This may include EFT transactions, WIC checks, food stamps,
manufacturer's coupons, gift certificates, etc.
- Ability to read, write and perform math functions as needed.
- Follow proper sacking procedures.
- Comply with safety standards.
- Inform management of pricing problems and maintenance needs of
front end equipment.
- Handle damaged and spoiled/out of date products according to
company policies.
- Inform store management of disputes between teammates and
department managers or any combination of the preceding.
- Understand the company teammate handbook.
- Keep work area maintained appropriately to ensure a safe work
environment for teammates and customers.
- Must be able to perform other duties.
- Work with store teammates to identify the root causes of issues
and inefficiencies.
- Assist in keeping the front end clean, clear of baskets, to
ensure a smooth customer flow.
- Assist in training front end teammates.
- Constantly interacts with teammates to ensure that all teammates
understands Lowe's expectations.
- Constantly interacts with customers; remains highly visible
. Ensure that all Management Awareness policies and goals are
followed.
- Ensure that check cashing policies and procedures are
followed.
- Adhere to all compliance of company policies, programs,
procedures and guidelines.
VI. MINIMUM REQUIREMENTS:
Training and Experience:
- High School Diploma or equivalent required.
Knowledge, Abilities and Skills:
- Possess good customer relations skills. Must have good
communication and
problem-solving skills. Ability to work independently and deal with
customer needs.
Licenses, Registration and Certification:
- TABC if required.
VII. WORKING CONDITIONS:
- Works in a well lit, well ventilated area. Occasional exposure to
refrigerated storage areas, damp/humid conditions and seasonal
outdoor weather. Subject to communicable disease.
VIII. PHYSICAL REQUIREMENTS:
- Medium work-exerting 20-50 pounds of force constantly to move
objects. Must posses good audio, visual and hearing acuity.
Requires walking and/ or standing up to a significant degree. Must
be able to climb, stand, bend, push or pull, twist, grasp, squeeze,
stoop, kneel, squat, reach, handle, finger and feel. Subject to
psychological stress.
Keywords: Food King, Santa Fe , Checker, Hospitality & Tourism , Santa Fe, New Mexico
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