Call Center Customer Service Remote
Company: HiringLogistics.com
Location: Santa Fe
Posted on: June 23, 2022
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Job Description:
CRS/Billing Spec I - OK10LN
You are a driven and motivated problem solver ready to pursue
meaningful work. You strive to make an impact every day & not only
at work, but in your personal life and community too. If that
sounds like you, then you've landed in the right place.
You are a driven and motivated problem solver ready to pursue
meaningful work. You strive to make an impact every day & not only
at work, but in your personal life and community too. If that
sounds like you, then you've landed in the right place.
This position is 100% remote from home.
This work from home customer service position provides support by
taking inbound calls from existing customers. At this time, we are
only accepting applications from those who reside in the state of
AZ, NM, TX, UT & WA.
Are you looking for a career where you can apply your experience to
meaningful work? Do you like being surrounded and supported by
people with a passion like yours? Would you like to work for a
company whose core mission is to help individuals and businesses
succeed? Well, then you've found the right fit. The Hartford is
truly a place where your passions have purpose.
With a detailed roadmap for learning opportunities and managers who
are trained to coach, you're equipped with the right tools to build
a fulfilling career at The Hartford. And through a dynamic work
environment that encourages collaboration and creative thinking,
you'll find plenty of unique opportunities for personal
achievement.
Our Customer Service Representatives focus on building rapport and
maintaining positive relationships with existing customers to
understand their individual needs, personalize a solution of value,
and ensure a memorable customer experience. There is no cold
calling required. The Hartford provides 10 weeks of paid training,
as well as ongoing coaching and development to ensure success.
+ Start Date: April 12th, 2021
+ Training Hours: Monday - Friday 12:30am to 9:00pm, EST
+ Post Training Hours: Monday - Friday 12:30am to 9:00pm, EST and
Every Other Saturday 9:30am to 6:00pm EST
After training, when working every other Saturday, employees will
receive
Thursday off during those weeks.
A Customer Service Representative responsibilities include:
+ Managing an average of 60 to 80 calls per day with a high degree
of professionalism and the desire to succeed
+ Utilizing active listening and critical thinking skills to
quickly analyze and clearly understand a specific request or
customer need and then leverage knowledge and resources to provide
the appropriate solutions
+ Taking ownership to ensure that we go above and beyond to service
each caller's needs, utilizing every touch point as an opportunity
to build value and The Hartford brand
+ Committing to learning and developing, including a better
understanding of products and business lines of The Hartford
COMPENSATION
At The Hartford, our compensation philosophy is simple: we pay
competitive base salaries and reward performance with quarterly
incentives.
BENEFITS
These include:
+ Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY
ONE!
+ 19 days paid time off in your first full year
+ Tuition reimbursement
+ Paid volunteer opportunities
+ Employee recognition
+ Wellness program
+ A 5% language adjustment is paid for Bilingual Spanish
proficiency.
+ Visit https://www.thehartford.com/careers/benefits for more
details!
Qualifications:
+ Demonstrated background in customer service, insurance, retail,
sales or a related field; at least 1 year experience required
+ Highly skilled at verbal, written and interpersonal
communication; sound judgment and the ability to think within a
structured and compliant work environment while focusing on the
customer
+ Proven ability to work in a fast-paced environment, navigate
multiple programs and effectively use on-line resources to complete
customers' requests
+ Call Center experience is a plus
+ Prior remote work experience is a plus
+ You're a high achiever with the ability to self-manage and
demonstrate personable accountability, as well as effective
collaboration in a team environment
+ You have strong customer service skills with a focus on
delivering high customer value
+ Prior remote work experience is a plus
Home Office Requirements:
+ Private, secure, distraction free workspace
+ Computer equipment will be provided by the company
+ Internet Connectivity Requirement/Remote Positions: For 100%
remote positions, we require that:
+ (1) you have high speed broadband cable internet service with
minimum upload/download speeds of 3Mbps/30Mbps and
+ (2) your Internet provider supplied device is to be hardwired to
the Hartford issued router and/or computer. To confirm whether your
Internet system has sufficient speeds, please visit
http://www.speedtest.net from your personal computer.
Please disregard the error message below. This will not affect your
application.
Equal Opportunity
Employer/Females/Minorities/Veterans/Disability/Sexual
Orientation/Gender Identity or Expression/Religion/Age
Human achievement is at the heart of what we do.
We believe that with the right encouragement and support, people
are capable of achieving amazing things.
We put our belief into action by ensuring individuals and
businesses are well protected, and by going even further - making
an impact in ways that go beyond an insurance policy.
Nearly 19,000 employees use their unique talents in careers that
span a variety of disciplines - from developing the latest
technology to creating and promoting our products to evaluating
future financial risks.
We're also committed to programs that drive education and support
volunteerism, which put human beings first. We do it because it's
the right thing to do, and because when our customers, communities
and employees succeed, we all do.
Privacy Policy (https://www.thehartford.com/online-privacy-policy)
Legal NoticeAccessibility Statement
(https://www.thehartford.com/accessibility-statement) Producer
Compensation EEO
(https://www.thehartford.com/eeo-statement)#LI-Remote
Keywords: HiringLogistics.com, Santa Fe , Call Center Customer Service Remote, Hospitality & Tourism , Santa Fe, New Mexico
Click
here to apply!
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