Customer Service Representative
Company: Ballantine Communications, Inc.
Posted on: November 18, 2021
Ballantine Communications, Inc. is seeking a friendly Customer
Service Representative for our Circulation Department. Ballantine
Communications, Inc. is a dynamic media company that operates
across print, video, and digital platforms with over 60 years of
history. We offer an excellent benefits plan including medical,
dental, vision, and life insurance, as well as paid
vacation/sick/holidays, and an opportunity to participate in our
matching 401(k) plan.
Essential Responsibilities: Confer with customers by telephone or
in-person to provide information about products or services, take
or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve
customers' problems Keep records of customer interactions or
transactions, recording details of inquiries, complaints, or
comments, as well as actions taken Resolve customers' service or
billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills Complete contract
forms, prepare change of address records, or issue service
discontinuance orders, using computers Conduct outbound
telemarketing calls and carrier communications Processing postal
Knowledge, Skills, and Abilities:
--- Customer Service
--- Attention to Detail
Training and Education:
--- High School Diploma
--- One year experience working in a customer service-related
--- Proficiency using computers, Google +, and familiarity using
office equipment is preferred.
Keywords: Ballantine Communications, Inc., Santa Fe , Customer Service Representative, Hospitality & Tourism , Durango, New Mexico
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