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Customer Service Representative

Company: Ballantine Communications, Inc.
Location: Durango
Posted on: November 18, 2021

Job Description:

Ballantine Communications, Inc. is seeking a friendly Customer Service Representative for our Circulation Department. Ballantine Communications, Inc. is a dynamic media company that operates across print, video, and digital platforms with over 60 years of history. We offer an excellent benefits plan including medical, dental, vision, and life insurance, as well as paid vacation/sick/holidays, and an opportunity to participate in our matching 401(k) plan.

Essential Responsibilities: Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers Conduct outbound telemarketing calls and carrier communications Processing postal statements

Knowledge, Skills, and Abilities:

--- Customer Service
--- Attention to Detail
--- Cooperation
--- Integrity
--- Dependability

Training and Education:

--- High School Diploma
--- One year experience working in a customer service-related position
--- Proficiency using computers, Google +, and familiarity using office equipment is preferred.

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Keywords: Ballantine Communications, Inc., Santa Fe , Customer Service Representative, Hospitality & Tourism , Durango, New Mexico

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