SantaFeRecruiter Since 2001
the smart solution for Santa Fe jobs

Project Manager Service Excellence FT/40HRS

Company: Christus Health
Location: Santa Fe
Posted on: October 12, 2019

Job Description:


Under the direction of the Director of Service excellence and the Chief Executive Officer the Project Manager determines user demands, establishes work priorities, and plans; directs and monitors project work related to Service Excellence and administration projects.

Supports Service Excellence related business planning requirements including, but not limited to budgeting, scheduling, establishing metrics, defining goals, and workload planning.

Maintains project issues and reports to Service Excellence leaders and appropriate senior executives on progress of critical path items. Reports project status and accomplishments. Relies on experience and judgment to plan and accomplish goals.

The Project Manager will gather and evaluate information concerning patient experience and associate engagement needs for CHRISTUS St. Vincent administration, estimate and schedule project/service team activities, coordinate and participate in analysis of resources and time needed to implement new practices, ensure that all stakeholders are involved appropriately, ensure training and preparation for practice changes are complete, goal alignment and metrics for success are defined and coordinate implementation of changes or establishment of new teams.



EDUCATION: High school degree required. Bachelor of Science degree preferred in an area of Public Relations, Human Services, Human Resources, Marketing or related field. The degree may be substituted on a year-for-year basis with at least 4 years of experience or education in which patient experience or project management was a key component in discharge of job duties. .

CERTIFICATION/LICENSES: PMP, CPHQ, or CPXP certification preferred.


Experience with current project management principles, methods, procedures, practices, tools and techniques, including:

- Project chartering, planning, organization and scheduling

- Allocation and management of resources

- Project budgeting and reporting

- GANTT charts

- Flowcharts, decision trees, data flow diagrams, and related analysis tools and techniques.

Considerable knowledge of and experience with patient experience and performance improvement tactics, including:

- Meeting agendas, action item tracking Evidence Based Leadership tactics

- Setting process, outcome, and balancing metrics for projects

- Behavioral Coaching methodology

- Creating Score Cards, PARETO, Run Charts, and Control Charts for performance reports

- Associate Engagement and Customer Experience Survey design

- Proven skills in leading teams and work groups including:

- Process review and analysis

- Recommendations for best practice

Proven ability to communicate effectively with users and staff who have a variety of levels of knowledge, skills and responsibilities:

- Assist personnel in the operation of related software applications programs

- Prepare documentation, charts, graphs, project plans, training materials and other written communications.

- Excellent written and verbal communication skills.

Professional work habits and demeanor, including:

- Ability to work independently or with limited supervision

- Ability to work well with people from different disciplines who may have varying degrees of technical expertise.

- Ability to work in a team environment and to contribute to the effective functioning of that team.


Minimum Qualifications:

Experience is only required as stated as substitute for degree noted in 'Education' section above. Additional experience in training, public speaking, and public relations is preferred but not required.


-Responsible to: Director, Service Excellence


-Bloodborne pathogen - B

Occasional exposure in daily duties. Little expected risk, but may be exposed unexpectedly

to potentially infectious materials. Exposure may be superficial and limited to a small amount

of fluid.

PHYSICAL REQUIREMENTS: Subject to stressful situations. Must be flexible in work schedule. Extended use of video display terminal and keyboard utilizing sound ergonomic principles. Be able to lift or push 50 lbs of weight.

EEO is The Law - visit following page for more information

Equal Opportunity Employer Minorities/Women/Protected
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Keywords: Christus Health, Santa Fe , Project Manager Service Excellence FT/40HRS, Executive , Santa Fe, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Branch Manager NMLS - Petroglyph, New Mexico (Full time / 40 hours)
Description: Branch Manager NMLS - Petroglyph, New Mexico Full time / 40 hours - 180004877 At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank (more...)
Company: US Bank
Location: Albuquerque
Posted on: 10/21/2019

Dietary Manager
Description: The primary responsibility of this position is to plan, organize, develop and direct the Dietary department to assure that quality nutritional services are provided on a daily basis. br br RESPONSIBILITIES/QUALIFICATIONS/SKILLSET (more...)
Company: Avamere Family of Companies
Location: Rio Rancho
Posted on: 10/24/2019

Shift Manager
Description: Job Description:Like the bottom bun of a burger, Five Guys offers a solid foundation At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach (more...)
Company: Five Guys
Location: Rio Rancho
Posted on: 10/24/2019

Configuration Manager with Security Clearance
Description: Job description Under general direction and federal oversight assists the Department of Energy DOE , National Nuclear Security Administration NNSA , W80-4 Life Extension Program LEP NA-191.3 federal (more...)
Company: Esphera Concepts LLC
Location: Albuquerque
Posted on: 10/24/2019

Restaurant Shift Manager
Description: Job Description:Like the bottom bun of a burger, Five Guys offers a solid foundation At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach (more...)
Company: Five Guys
Location: Rio Rancho
Posted on: 10/24/2019

Counter Manager
Description: Lanc me is known for luxurious service, innovative products, and for the people behind them. The Lanc me Counter/Business Manager represents the Lanc me brand by sharing skills and knowledge, with a focus (more...)
Company: AllWork
Location: Albuquerque
Posted on: 10/23/2019

Director of Safe Home and Youth BLAST
Description: POSITION PURPOSE Be part of a dynamic leadership team that is involved in building and strengthening the cultural environment of New Day through implementation of its core values and programmatic approaches. (more...)
Company: A New Day Youth and Family Services
Location: Albuquerque
Posted on: 10/23/2019

Executive Director
Description: Current Compassus Colleagues: Please apply via Workday. Position Title: Executive Director When I was in the field, I was making a positive difference in the lives of the patients and families. In the (more...)
Company: Compassus
Location: Santa Fe
Posted on: 10/23/2019

Manager, Hospital Laboratory
Description: TriCore Reference Laboratories has an exciting opportunity for a Hospital Laboratory Manager in Albuquerque, NM You will be responsible for the overall direction and management of the operations technical (more...)
Company: TriCore Reference Laboratories
Location: Albuquerque
Posted on: 10/23/2019

Clinical Manager, Behavioral Health Services
Description: Job DescriptionDescription The Clinical Nurse Manager is responsible for the management of clinical nursing services in Behavioral Health Services. Works closely with the Director, and Medical Staff leadership (more...)
Company: Christus Health
Location: Santa Fe
Posted on: 10/23/2019

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Santa Fe RSS job feeds