Field Staff Manager
Company: Centria Autism
Location: Albuquerque
Posted on: May 6, 2024
Job Description:
Every child deserves the brightest future and Centria Autism
Services is on a mission to help children with Autism Spectrum
Disorder (ASD) have the best developmental experience possible
while acquiring the skills to succeed in the world on their own
terms. Too many children with ASD are untreated or undertreated and
Centria is committed to reaching every child in need and their
families with interventions based on the principles of Applied
Behavior Analysis that meet - and exceed best practices. Our
Optimal Outcomes Model(TM) looks at the whole-child, engages
families in aspirational treatment planning and leverages
team-based care to allow BCBA's to focus on clinical issues and
support Centria's dedication to quality, family satisfaction and
developmental outcomes. Founded in 2009, Centria now operates in 13
states and is working hard to develop approaches to sustain quality
while reaching tens of thousands of children across the country; we
use data-driven analytics and sophisticated software platforms to
constantly evaluate our quality and performance, and develop new
approaches to supporting our clients and their families on their
journey. See what it's like Position Summary The Field Staff
Manager is responsible for overseeing and managing all operational
aspects within Centria Autism, including developing and managing
schedules for Behavior Technicians, coordinating and overseeing
assessments for clients, coordinating staffing activities, and
serving as a liaison with facility management to help maintain a
clean and safe working environment. This role will also develop
strategies and initiatives to improve client and Behavior
Technician retention. The Field Staff Manager will play a vital
role in ensuring smooth operations and maintaining high-quality
standards throughout the organization. It is important that the
Field Staff Manager builds strong relationships with families and
maintains high family satisfaction. Success Measures Success
measures include adherence to Centria policies, flawless execution
of tasks, a timely, positive customer service experience for team
members, a high level of compliance, and maintaining family
satisfaction. Success also includes meeting or exceeding personal
qualitative and quantitative key performance indicator (KPI)
metrics. Duties and Responsibilities
- Develop and manage schedules for Behavior Technicians, ensuring
optimal coverage and adherence to company policies and
guidelines.
- Coordinate and oversee the scheduling of assessments for all
clients, including the option to assist with re-assessments when
necessary.
- Align families, Behavior Technicians, and Supervising
Clinicians to start new cases and confirm authorization, ensuring a
smooth case start.
- Coordinate staffing activities, including permanent staff
allocation, substitution arrangements, and assigning multiple
Behavior Technicians to clients as needed.
- Assist clients seeking center tours.
- Confirm schedules weekly with Behavior Technicians and
families.
- Oversee Behavior Technicians and Operational Processes
- Monitor Behavior Technician attendance and professionalism, in
consultation with the Area Operations Director (AOD), and implement
measures to maintain high performance standards.
- Ensure smooth coordination of care for clients, including
effective communication and collaboration with healthcare
providers.
- Address and resolve issues related to paper document
management, implementing efficient solutions to enhance accuracy
and productivity.
- Ensure the Operations Workflow Runs Smoothly by Coordinating
with Other Departments and Families
- Facilitate effective communication and handoff processes
between the Onboarding and Intake Teams and the Operations Team for
seamless transition and service initiation.
- Review and coordinate conversations regarding insurance changes
for clients, changes in case status, and ensure timely confirmation
of authorizations.
- Develop strategies and initiatives to improve client and
Behavior Technician retention rates.
- Ensure ongoing engagement with clients, including before the
start of services and/or while they are on hold, addressing their
needs and concerns, and maintaining a high level of customer
satisfaction.
- Maintain Compliance Regulations
- Ensure compliance with the dormant policy, manage offboarding
processes for team members, and oversee the collection of iPads
from departing team members.
- Oversee Financial Processes
- Oversee payroll and billing processes, ensuring accuracy,
timeliness, and compliance with relevant regulations.
- Provide administrative triage and one-call resolution for
authorization and coordination of benefits (COB) issues, resolving
them promptly and accurately. Rate $45,000 - $50,000 Qualifications
Education
- High school diploma or equivalent, required
- Bachelor's degree in a relevant field or equivalent work
experience, preferred Work Experience 1 - 3 years of experience in
operations management or sales, prior management of a team
preferred. Equipment and Technology Requirements
- Working knowledge of laptop/desktop PC
- Proficiency in Microsoft Suite (Word, Excel)
- Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google
Meet) Other Competency Requirements
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively Knowledge
and Skills
- Strong leadership skills with the ability to motivate and
manage a diverse team.
- Excellent organizational and multitasking abilities.
- In-depth knowledge of credentialing processes, HR practices,
and compliance requirements.
- Proven experience in managing budgets and financial
performance.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Proficiency in using technology platforms and systems for
operational management.
- Knowledge of accreditation standards and privacy
regulations.
- Ability to adapt to a fast-paced and changing work
environment.
- Availability for occasional travel as required. Working
Conditions
- Centria's office hours are Monday through Friday from 8:30 AM -
6:00 PM.
- Additional time or occasional shift in schedule may be required
to complete the above work or meet company objectives. Physical
Demands While performing the duties of this job, physical
requirements such as bending, reaching, lifting, pushing, or
pulling up to 30 pounds may be required. This role will require
sitting most of the day as well as walking and standing
periodically. This role may require close visual acuity on computer
screens or monitors and the ability to analyze data and figures on
a screen. We are an equal opportunity employer and value diversity
at our company. We do not discriminate on the basis of race,
religion, color, national origin, gender, sexual orientation, age,
marital status, Veteran status, or disability status. This job
description is not intended to be an exhaustive list of
qualifications, skills, efforts, duties, responsibilities, or
working conditions associated with the position. Centria reserves
the right to amend this job description at any time, with or
without written notice.
Keywords: Centria Autism, Santa Fe , Field Staff Manager, Executive , Albuquerque, New Mexico
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