Branch Manager
Company: Sunflower Bank, N.A.
Location: Santa Fe
Posted on: April 24, 2024
Job Description:
Job Type
Full-time
Description
Sunflower Bank, N.A. is looking for an energetic, highly motivated
individual to fill the position of Branch Manager at our Santa Fe
Cerrillos branch! The Branch Manager oversees the branch's retail
growth and profitability. They are responsible for maximizing
sales/production by coaching and developing staff, establishing and
upholding legendary customer service, controlling expenses,
coordinating the efforts of staff to ensure that functions are
completed effectively, and all other various tasks involved in the
overall operation of the branch.
- Responsible for the corporate growth plan through branch
deposit average balance increases, household increases, consumer
lending base increases, deposit service fee increases, cross sale
ratio, and partnering line of business referrals as well as
engaging, motivating, and leading staff to act on and support these
initiatives.
- Responsible for assisting all sales team initiatives which
include weekly joint sales calls to grow business relationships
other line of business leaders (e.g., Treasury management, Wealth
Management, Commercial lenders, and Small business lenders).
- Act as team leader by representing the bank in a favorable
light and actively participating in community events and
activities. Is active in outside organizations.
- Hire, train, direct and communicate performance expectations
clearly and frequently, evaluating employee performance - recommend
promotions, transfers and salary adjustments; identify performance
problems and take action to correct, including termination.
- Maintain highly qualified staff at the branch that adheres to
the latest approved allocation. This includes management and
placing a floater pool, if available.
- Develop and coach staff to provide legendary customer service
to all customers and non-customers by upholding all customer
service non-negotiables, e.g., greet customers with a sincere
smile, appropriate use of handshake, learn and use customers'
names, process customer requests in a timely/accurate manner, take
ownership of customer complaints and ensure resolution and customer
satisfaction, provide sincere thank you and lead by example.
- Plan and assign daily goals, tasks and assignments assuring
proper completion and follow-up, which may include performing the
duties of subordinates.
- Daily monitoring and management of all office tasks including
CTR, optical reports, NSF, Teller cash errors, FTE levels and
payroll.
- Ensure branch adherence to all company policies and
procedures.
- Act as a branch security representative and enforce the
Security Policy. Education/Experience Preferred:
- Two to five years of similar or related experience; banking
experience preferred; supervisory experience required.
- Must be able to relate well with others and build effective
business relationships to successfully perform the job.
- Sound judgement and decision making skills.
- Proficiency with math calculations.
- Computer proficiency in a Microsoft Windows environment.
- Demonstrate excellent verbal, telephone and written
communication skills.
- Sales ability and persuasiveness.
- Interpersonal skills to include a significant level of trust,
diplomacy, courtesy and tact.
- Exceptional customers service, sales, leadership, teamwork and
management skills.
- Working knowledge of bank operations.
- Ability to develop and achieve group goals in accordance with
defined parameters. Sunflower Bank Benefits employees enjoy
outstanding benefits, including:
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Company-paid Life Insurance
- Tuition Reimbursement
- Fitness Reimbursement
- Paid Time Off
- Volunteer Leave
- Paid Holidays
- Plus many more employee perks & incentives!
People choose to "bank" with us, but for those we serve, we're more
than a bank. We strive to be the financial backbone of their lives
and we know that starts with our team.
If you qualify, apply online at www.sunflowerbank.com/careers.
You've never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Keywords: Sunflower Bank, N.A., Santa Fe , Branch Manager, Executive , Santa Fe, New Mexico
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