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Manager, Application Support (HRIS, UKG Kronos)

Company: WM
Location: Santa Fe
Posted on: January 25, 2023

Job Description:

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Job SummaryIn this role youll lead a team that enables HR systems, data, HR technology to deliver programs, initiatives, business solutions. You will collaborate with HR, COEs, Technology, Legal and third-party suppliers. Oversee day-to-day support, planning for releases, upgrades, project management, system enhancements of modules. Provide strategic input on system design options and supporting processes. Partner with functional process owners, release cycles to align resources and scope to project milestones. Deliver team goals while fully configuring, developing, and supporting UKG (Legacy Kronos).Essential Duties and Responsibilities

  • Manages systems analysis, software design, architecture, integration, configuration, testing, and production support.
  • Hands on develops, configures, tests, deploys and improves product services related to accruals, attestation, scheduling, time keeping, and device management (clocks/mobile).
  • Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders.
  • Conducts intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance.
  • Change control leads for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s).
  • Leads meetings and resolves priority issues with functional leaders/business stakeholders.
  • Communicates change impacts to functional and change partners in support of change management.
  • Mentors and leads development team members and promotes continuous learning.
  • Builds a successful team and effective working relationships is a priority.
  • Owns weekly status reporting, risk & issue log, and application updates.
  • Escalates risk issues for projects, deliverables, timelines, or day to day support.
  • Drives project plan deliverables for standardization, simplification, and alignment of business processes.
  • Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation.
  • Manages configuration of application according to design requirements and specifications.
  • Works with Functional team to optimize processes and evolve to best meet business needs
  • Manages Tier 2 support escalations and issue resolution, supports change management with system information.Manager Responsibilities
    • Responsible for management of at least one direct report and is considered a leader on the HR Tech team giving direction and feedback to members.
    • Manages application support and enhancement projects working with the HR Technology team, HR Process Owners, and other stakeholders.
    • Provides formal assistance such as technical guidance and/or training to coworkers.
    • Will coach and mentor less-experienced personnel and act as team leader on more complicated systems projects.QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.A. Education and Experience
      • Bachelors Degree (accredited), in MIS, CS or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
      • Eight (8) years of previous experience (in addition to the education requirement)B. Preferred Experience
        • 8 years of experience with UKG (Legacy Kronos) Workforce Central, or Dimensions.
        • Experience with WIM Interface Programming.
        • Database queries, extract calculations, formulas, complex commands, stored procedures and functions. (Oracle SQL)
        • Configuration experience in accruals, attestation, scheduling, and time keeping.
        • RDL and Visual Studio
        • Agile and Jira experienceWork EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
          • Normal setting for this job is an office setting.
          • PAYRATE: Colorado only minimum salary 124,000BenefitsAt WM each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click "Apply."#LI-SS3#LI-HybridEqual Opportunity Employer: Minority/Female/Disability/Veteran

Keywords: WM, Santa Fe , Manager, Application Support (HRIS, UKG Kronos), Executive , Santa Fe, New Mexico

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