Associate Customer Success Manager

Company: Trellix
Location: Santa Fe
Posted on: November 22, 2022

Job Description:

**_Job Title:_**Customer Success Manager**_Role Overview:_**Role Overview:We're looking for Customer Success Manager to manage Skyhigh Security's most strategic enterprise clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills, strong business and technical acumen. The ideal candidate will work with CISOs and business leaders to understand their business goal and security posture and map Skyhigh Security cloud security solutions/services. At the same time, the candidate will coordinate cross-functional teams to ensure a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills to make Skyhigh Security a world class customer success organization.Company Overview:With the mission of capturing the biggest market share in the area of cloud security, we work together for a common goal of shaping the company's future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.**_About the role:_**+ Responsible for the management of a portfolio of client accounts to foster long-term business relationships+ Lead and own all post-sales activity in order to create recognizable business value for our top customers. You will build positive relationships, demonstrate product knowledge, plan and execute on the Customer Success Plan (CSP) to ensure broad adoption of our security solutions+ Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe+ Be the customer's voice and provide feedback to internal teams on how we can better serve our customers+ Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Skyhigh Security products & services+ Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO) becoming a trusted advisor to the customer+ Increase customer satisfaction by understanding business needs, managing use case enablement plans and providing additional security solutions+ Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyse statistics, metrics, and provide recommendations+ Drive Stickiness via conducting technical workshops, webinars, roadmap discussion and executive sponsorships.+ Drive business outcomes for customer helping them realise ROI on Solutions and services+ Drive customer reference for existing customers and prospects+ Deliver a proactive customer contact strategy to drive renewals, customer adoption, training, and revenue growth+ Identify at-risk renewals and deliver on customer remediation plan+ Monitor customer health to track usage and customer satisfaction+ Forecast retention, renewal, and health status for assigned accounts**_About you:_**+ Must be a US Citizen+ Has relevant 1-3 years' experience in a high-touch Customer Success / Strategic Consulting role (Sales or Customer Success with a Technical background is ideal).+ Good understanding of security fundamentals such as Firewalls, Proxies, Web Security Gateways, Cloud security in SAAS/PAAS model+ Comp TIA Security+ or CISSP certifications are a plus+ Strong sense of ownership with a bias for action and willingness to role-up your sleeves+ An enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services+ Thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction+ Excellent communication and presentation skills+ Detail-oriented, accountable, and diligently manage your time+ Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapts to change, and is comfortable with high levels of ambiguity**_Company Benefits and Perks:_**We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.+ Pension and Retirement Plans+ Medical, Dental and Vision Coverage+ Paid Time Off+ Paid Parental Leave+ Support for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.Trellix is a global company redefining the future of cybersecurity. The company's open and native extended detection and response (XDR) platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix's security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com .

Keywords: Trellix, Santa Fe , Associate Customer Success Manager, Executive , Santa Fe, New Mexico