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Manager Program Implementation

Company: Sedgwick
Location: Santa Fe
Posted on: November 22, 2022

Job Description:

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. Its an opportunity to do something meaningful, each and every day. Its having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if youre someone who cares, theres a place for you here. Join us and contribute to Sedgwick being a great place to work.Great Place to WorkMost Loved WorkplaceForbes Best-in-State EmployerManager Program ImplementationPRIMARY PURPOSE : To manage program implementation ensuring product quality and regulatory standards compliance by line-of-business; to establish policies and procedures; and to develop and train colleagues on technical components of new programs.ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Establishes policies and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements on new programs.
  • Maintains complete understanding of new program design, processes, client expectations and partner relationships; makes recommendations for improvements; and develops best practices for operational processes.
  • Responsible for developing and managing the training of technical processes and requirements; leads training initiatives for colleagues and clients as needed.
  • Leads projects focused on large process, procedural and/or compliance changes/updates; communicates changes/updates to field offices, and other applicable departments and business units regarding regulatory requirements and changes.
  • Plays a key role in maintaining client relationships; assists in new business productions; and represents Company with specified industry groups.
  • Travel is required up to 25%.ADDITIONAL FUNCTIONS and RESPONSIBILITIES
    • Performs other duties as assigned.
    • Supports the organization's quality program(s).SUPERVISORY RESPONSIBILITIES
      • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
      • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
      • Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited college or university or equivalent preferred.ExperienceTen (10) years of claims management, managed care and/or other related experience or equivalent combination of education and experience required. Two (2) years supervisory experience preferred.Skills & Knowledge
        • In depth knowledge of claims management, managed care and/or absence management processes and procedures
        • Excellent oral and written communication, including presentation skills
        • PC literate, including Microsoft Office products
        • Analytical and interpretive skills
        • Strong organizational skills
        • Excellent interpersonal skills
        • Excellent negotiation skills
        • Ability to work in a team environment
        • Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingNOTE : Credit Security Clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Taking care of people is at the heart of everything we do. Caring countsSedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)

Keywords: Sedgwick, Santa Fe , Manager Program Implementation, Executive , Santa Fe, New Mexico

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