Fidelity, Surety and Credit Line Claims Handling Manager

Company: Zurich NA
Location: Santa Fe
Posted on: November 19, 2021

Job Description:

Fidelity, Surety and Credit Line Claims Handling Manager80003Zurich is currently looking for a Fidelity, Surety and Credit Lines Claims Manager.This position will work Virtual/ Remote,with moderate oversight, actively managing a fully remote team of 6 CP's handling global claims professionals in low to high exposure within Fidelity, Surety and Credit lines of business. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.**Job Accountabilities:**+ Drive superior claims results for low to high complexity and exposure claims in Fidelity, Surety and Credit lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.+ Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.+ Achieve best practices by reviewing claims files, identifying trends and recommending improvements.+ Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.+ Ensure compliance with all legal, regulatory and internal control requirements.+ Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.+ Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.+ Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the companys policies.+ Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.+ Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.+ Protect Zurichs reputation by keeping claims information confidential.+ Maintain professional and technical knowledge by attending educational workshops, authoring professional publications, establishing personal networks, and participating in professional societies.+ Contribute to the team effort by accomplishing related results and participating on projects as needed.**Additional responsibilities will include:**+ May participate in customer marketing efforts.**Basic Qualifications:**Required:+ Juris Doctor and 5 or more years of experience in the Claims areaOR+ Bachelors Degree and 6 or more years of experience in the Claims areaOR+ High School Diploma or Equivalent and 8 or more years of experience in the Claims areaAND+ Customer service experience+ Experience with Microsoft Office+ Experience collaborating across work groups+ Knowledge of insurance legal statutes and procedures+ Knowledge of the insurance industry, claims and the insurance legal and regulatory environment+ Travel 0-20%Preferred:+ Knowledge and skill of underwriting parternship within fidelty, surety and credit lines+ Negotiation experience+ Experience in fidelity, surety and credit lines claims handling+ Excellent communication skills+ Analytical skills+ People management experience+ Superior organizational skillsA future with ZurichNow is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click **here (https://www.zurichna.com/careers) to learn more.****As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet****Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.****Location(s): AM - Remote Work (US)****Remote Working: Yes****Schedule: Full Time****Linkedin Recruiter Tag: #LI-MM1**

Keywords: Zurich NA, Santa Fe , Fidelity, Surety and Credit Line Claims Handling Manager, Executive , Santa Fe, New Mexico