Customer Success Manager
Company: Circa
Location: Cerrillos
Posted on: February 25, 2021
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Job Description:
At Circa, we believe that live events are overdue for a
revolution. For decades, live events have lagged stubbornly behind
digital marketing channels, despite the industry's best efforts to
modernize. With Covid, we have a once-in-a-lifetime opportunity
ahead to hit the reset button and reimagine what the live event of
the future could and should be.This position will help to define
the future of live events by supporting Circa's world-class
customers and community.Responsibilities* Achieve onboarding,
retention and expansions goals for a book of owned accounts*
Resolve support inquiries with informative, positive and timely
responses* Create training materials and documentation, such as
support articles and webinars, in collaboration with the Product
and Marketing teams* Maintain a detailed understanding of the Circa
platform, assisting customers with questions and suggest the best
workflows and solutions for their needs* Collaborate with sales on
mapping key accounts and facilitating expansion opportunities*
Optimize existing processes within the company and actively enhance
all Customer Success initiatives* Deep understanding of customers
concerns and thoughts regarding the use of products, and the
ability to troubleshoot as neededRequirements* At least 2-3 years
of experience in customer service or customer success position,
strongly preferred at a b2b saas startup* Experience working with
brand image and promoting value through customer experience*
Exceptional ability to communicate and foster positive business
relationships* Proficiency with CRM, Zoom, email and other business
software application skills* Excellent communication,
organizational and observational skills* Organized and detailed
oriented with the ability to multitask and work effectively in a
fast-paced startup environmentWork LocationThis position is based
at our spacious HQ office in the beautiful and historic Santa Fe,
NM. Office safety precautions include social distancing, remote
days and regular Covid screening. A relocation package is
available.
Keywords: Circa, Santa Fe , Customer Success Manager, Executive , Cerrillos, New Mexico
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