Customer Success Manager

Company: Circa
Location: Cerrillos
Posted on: February 25, 2021

Job Description:

At Circa, we believe that live events are overdue for a revolution. For decades, live events have lagged stubbornly behind digital marketing channels, despite the industry's best efforts to modernize. With Covid, we have a once-in-a-lifetime opportunity ahead to hit the reset button and reimagine what the live event of the future could and should be.This position will help to define the future of live events by supporting Circa's world-class customers and community.Responsibilities* Achieve onboarding, retention and expansions goals for a book of owned accounts* Resolve support inquiries with informative, positive and timely responses* Create training materials and documentation, such as support articles and webinars, in collaboration with the Product and Marketing teams* Maintain a detailed understanding of the Circa platform, assisting customers with questions and suggest the best workflows and solutions for their needs* Collaborate with sales on mapping key accounts and facilitating expansion opportunities* Optimize existing processes within the company and actively enhance all Customer Success initiatives* Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as neededRequirements* At least 2-3 years of experience in customer service or customer success position, strongly preferred at a b2b saas startup* Experience working with brand image and promoting value through customer experience* Exceptional ability to communicate and foster positive business relationships* Proficiency with CRM, Zoom, email and other business software application skills* Excellent communication, organizational and observational skills* Organized and detailed oriented with the ability to multitask and work effectively in a fast-paced startup environmentWork LocationThis position is based at our spacious HQ office in the beautiful and historic Santa Fe, NM. Office safety precautions include social distancing, remote days and regular Covid screening. A relocation package is available.

Keywords: Circa, Santa Fe , Customer Success Manager, Executive , Cerrillos, New Mexico