Regional Service Manager
Company: Cennox
Location: Albuquerque
Posted on: April 1, 2026
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Job Description:
EXPERIENCED REGIONAL SERVICE MANAGER NEEDED! WHAT YOU'LL DO: In
this role , you will manage field service within an assigned area.
Key duties include team management, overseeing service operations,
customer relations, quality control, performance reporting,
inventory management, continuous improvement, and compliance and
safety. WHY SHOULD YOU JOIN THE CENNOX FAMILY? Competitive Pay &
Paid Training Total Benefits Package including Retirement, Health,
Dental, Vision, Life Insurance & more Paid Holidays, Vacation &
Sick Package Company-provided tools, and Android smartphone
Flexible work schedule, paid training, and opportunity for travel
Opportunity to continue to learn new skills, grow and advance your
career Duties and Responsibilities : Lead, train, and mentor a team
of field service technicians to ensure top-notch performance and
service delivery. Oversee and coordinate field service activities
to ensure efficient scheduling, resource allocation, and on-time
completion of service requests. Act as a primary point of contact
for customers, addressing inquiries, resolving service issues, and
ensuring customer satisfaction. Monitor field service operations to
maintain high-quality standards, ensuring that all services meet
company and regulatory guidelines. Track key performance indicators
(KPIs) related to service efficiency, customer satisfaction, and
technician performance. Prepare regular reports for management.
Ensure that field service teams have access to the necessary tools,
parts, and equipment to complete jobs efficiently and effectively.
Identify opportunities to improve service delivery processes and
implement changes that enhance operational efficiency and customer
satisfaction. Ensure that all field service operations comply with
company policies, industry regulations, and safety standards.
Performs other duties as assigned. Skills and Requirements : High
proficiency of Microsoft Office products (Word, Outlook, Excel)
Experience leading a team of 30-40 field service technicians
Ability to interpret written instructions and documents Ability to
work independently with minimum supervision Must be willing and
able to practice adaptability, with a growth mindset and
willingness to learn Experience and Education: Bachelor's degree in
a relevant field (e.g., Engineering, Business, or a technical
discipline) preferred, or equivalent work experience. 5 years of
experience in field service or a related technical role, with at
least 2 years in a leadership or management position Ability to
communicate and provide excellent customer service Docusign
Envelope ID:
42D7A9302CA2F8B-2-50234A34450A34088146548564F2C3B1E086563AA93292C
Strong understanding of the products or services provided,
including troubleshooting, maintenance, and repair processes Proven
ability to lead and motivate a team, with experience in staff
development and performance management Exceptional communication
and interpersonal skills, with the ability to manage customer
relationships and resolve issues effectively. Strong analytical
skills and the ability to think critically to solve complex service
challenges. Excellent organizational and time management skills,
with the ability to prioritize and handle multiple tasks
simultaneously. Willingness to travel to service areas as needed.
Physical Requirements: Ability to lift and move 50 or more pounds
Ability to sit or stand for extended periods of time Ability to
climb, bend, stoop, and reach freely Vision correctable to 20/20
Cennox is an Equal Opportunity Employer. We are committed to
creating an inclusive environment for all employees. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, veteran status, or any other protected
characteristic under applicable law. Notice on Use of AI in Hiring
As part of our commitment to fair and efficient hiring practices,
Cennox uses JazzHR’s TalentFit AI tool to assist in evaluating
candidate applications. This technology helps us match applicants
to job requirements based on qualifications and experience. All
hiring decisions are ultimately made by our human recruiting team.
If you have questions or concerns about this process, please let us
know during your application. E-Verify Cennox participates in the
E-Verify program to confirm the identity and employment eligibility
of all new employees. For more information, please visit
www.e-verify.gov .
Keywords: Cennox, Santa Fe , Regional Service Manager, Engineering , Albuquerque, New Mexico
