Product Engineering technician

Company: Balance Staffing, Salt Lake City, UT
Location: Socorro
Posted on: February 20, 2026

Job Description:

Job Description Job Description Product Engineering Technician Location: 9220 Socorro Logistics Ln., Socorro, TX 79927 Reports To: PE Engineer / PE Supervisor Job Type: Full-Time | Permanent | Hourly Language: English/Spanish – Bilingual Preferred Schedule Shift A Sunday–Tuesday & Friday: 6:00 AM – 6:00 PM Wednesday: 6:00 AM – 12:00 PM Shift B Sunday–Tuesday & Friday: 6:00 PM – 6:00 AM Wednesday: 6:00 PM – 12:00 AM Shift C Wednesday: 12:00 PM – 6:00 PM Thursday–Saturday & Friday: 6:00 AM – 6:00 PM Shift D Thursday: 12:00 AM – 6:00 AM Thursday–Saturday & Friday: 6:00 PM – 6:00 AM Position Summary The Product Engineering Technician provides operational and technical support to the Product Engineering (PE) team within an L10/L11 production and testing environment. This role executes diagnostic procedures, performs initial triage of complex hardware failures in customer systems, and ensures data integrity for accurate root cause analysis. The technician serves as the first level of engineering support on the production floor, following established troubleshooting guides (TSG) and methodologies defined by the PE Engineer and HQ teams. Key Responsibilities Diagnostic Execution Execute TSG procedures for L10/L11 failures (PCIe, sensors, firmware) using Linux tools (nitro-bmc, coap). Perform component swapping and structured fault isolation. Access systems via Serial Console and SSH for debugging. Conduct voltage verification using a multimeter when required. Engineering Support Perform Design of Experiments (DOE) and error injections for failure analysis. Collect and validate diagnostic data for First Pass Yield (FPY) analysis. Support root cause investigations in collaboration with PE/TE/FA teams. Firmware & Configuration Execute firmware updates (KEG Push). Perform FRU recovery and VPD updates. Configure network switches (Celestica) for connectivity validation. Restore unit connectivity and system functionality. Process Improvement Implement Kaizen projects (minimum 2 per month). Manage unit inventory and debug time limits. Maintain 5S standards in the work area. Perform regular tool and equipment inventory audits. Documentation & Reporting Log detailed diagnostic findings in WTS. Ensure accurate escalation documentation. Maintain compliance with documentation standards and debug workflows. Minimum Requirements Technical degree (or in progress) in Electronics, Mechatronics, Computer Engineering, or related field. Minimum 3 years of experience in a related technical role. Basic experience in hardware diagnostics and Linux environments. Preferred Qualifications Familiarity with server platforms and systems integration. Understanding of networking concepts (switches, VLANs, port configuration). Experience in testing, production, or technical support environments. Introductory Python knowledge for log handling or data extraction. Experience with ticketing or tracking systems. Entry-level certifications (e.g., Linux Essentials). Additional certifications in hardware diagnostics, Linux, networking, or server systems are a plus. Skills Technical Skills Server components, PCIe structure, platform behavior, FRU/VPD. Linux CLI (dmesg, lspci, systemctl). Log analysis (SEL, SDR, ME). Firmware updates (KEG Push). Basic Python automation and log parsing. Rack handling and safety protocols. Analytical Skills Root Cause Analysis (5 Whys, fault isolation flows). Trend analysis and recurring failure identification. Diagnostic evidence validation and escalation accuracy. Leadership & Collaboration Workload organization and execution discipline. Peer mentorship and onboarding support (Linux/TSG). Cross-functional collaboration (PE, TE, QA, Production). Proactive and adaptable mindset. Operational Excellence Ability to work in fast-paced, high-pressure environments. Detail-oriented with strong diagnostic precision. Strict adherence to process, documentation, and safety standards. 5S workspace organization and equipment safety compliance. Work Environment L10/L11 testing and production floor with moderate noise and frequent power cycling. Hybrid role combining desk-based log analysis with hands-on hardware interaction. Continuous collaboration with PE, TE, QA, and Production teams. Strict adherence to ESD controls and safety regulations. May require schedule flexibility during high debug volume or engineering builds. Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Standing, walking, bending, kneeling. Lifting up to 40 lbs (18 kg). Operation of pallet jacks or hydraulic lifts. Fine motor skills for cabling and connector handling. Prolonged screen time for log and diagnostic analysis. OSHA compliance and U.S. site spacing alignment required. Region/Country Requirements Must be legally authorized to work in the United States. Ability to communicate in English or Spanish (functional technical English required). Collaboration with U.S., Mexico, and Taiwan engineering teams. Alignment with global debug processes and documentation standards. Adaptability to Microsoft/AWS platform requirements and regional compliance procedures. Company Description Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you. Company Description Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Keywords: Balance Staffing, Salt Lake City, UT, Santa Fe , Product Engineering technician, Engineering , Socorro, New Mexico