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Chief Engineer-El Corazon

Company: Welk Resort Group
Location: Santa Fe
Posted on: May 16, 2020

Job Description:

Purpose:By adhering to Welk Resort's High Signature Guest Engagement service standards, the Chief Engineer will achieve guest satisfaction by supervising the Engineering and Public Areas departments and areas of HVAC, preventive maintenance programs for equipment and rooms, general maintenance, dispatch, lost and found, maintenance weeks and special projects.Essential Duties and Responsibilities (other duties may be assigned): Resort Wide:Consistently follow the Signature Guest Engagement service standards at all times.Consistently maintain thresholds for RCI, II, Market Metrix and Secret Shopper scores.Follow all company and department policies and procedures.Attend safety meetings, keep the workplace in safe condition and work in a safe manner.Adhere to attendance policy and report to workstation at scheduled start time.Propose ideas or find ways to improve services, systems and/or procedures.Managers and Supervisors:Consistently lead in developing and implementing departmental service standards.Maintain and model an outstanding personal appearance at all times, always in full compliance with published personal hygiene/dress code policies.Strive to create a team spirit and inspire team performance.Motivate associates by maintaining a positive attitude and exemplifying the vision and mission of the Welk Resort.Department:Take massive action to correct safety deficiencies.Supervise the implementation of all property and equipment preventative maintenance and repairs.Supervise the day-to-day operations of the engineering department.Recommend and implement procedural changes.Monitor and control expenses.Monitor performance of service/contractor to insure the contracted service(s) is/are performed satisfactorily.Coordinate engineering needs during scheduled maintenance weeksDevelop and oversee periodic preventative maintenance schedules for HVAC and other resort equipment.Oversee yearly villa maintenance programs.Oversee all daily preventative maintenance programs.Develop and oversee periodic maintenance plans for public spaces.Develop innovative methods of assuring high quality assurance standards and guest satisfaction initiatives and monitor results for further improvement.Responsible for achieving and maintaining high scores from guest satisfaction and affiliate quality assurance audits.Responsible for supervising engineering staff and handling performance and disciplinary actions.Will coach and train subordinate staff on Standard Operating ProceduresWill conduct regular safety training and department meetings.Supervisory Experience:The qualified candidate will have 2 year previous experience supervising a subordinates and interdisciplinary teams. Must be a skilled motivator.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:Minimum of 2 years experience as an Assistant Chief Engineer/Assistant Director of Engineering in an upscale/luxury property. Knowledge of budgets and budget management, basic finance operating procedures, and purchase order requisitions necessary.Must have demonstrated organizational and quality standards. Must be able to multi-task. Highly motivational management style preferred. High sense of urgency needed to succeed in this position.Language Skills:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Excellent communication skills required.Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Physical Demands:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The associate is frequently required to walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The associate must regularly lift and/or move up to 20 pounds and must occasionally lift, push/pull and/or move 50-100 pounds with the aid of mechanical device or other assistance.Work Environment:The work environment characteristics described here are representative of those the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Participation in the weekend Manager on Duty program is required.The noise level in the work environment is usually moderate.

Keywords: Welk Resort Group, Santa Fe , Chief Engineer-El Corazon, Engineering , Santa Fe, New Mexico

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