SUPERVISOR CLERICAL OPERATIONS ST MICHAELS

Company: Presbyterian Health Services Corp.
Location: Santa Fe
Posted on: January 17, 2020

Job Description:

Overview

Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days

Summary:
Schedules, assigns and supervises the work of the clerical PMG staff. Acts as a resource person to other supervisors in the department.

Responsibilities

*Ensures accuracy of registration to ensure accurate Medical Records generation. Ensures predicable high quality front office patient experience in assigned clinics. Ensures excellence in customer service approach by all clerical staff. Ensures adequate staffing at assigned clinics. Interviews and hires clerical staff support in assigned clinic locations. Prepares work schedules, assigns personnel, evaluates work performance and imitates/makes recommendations for personnel actions.

*Functions as liaison between physicians and clerical staff.

*Ensures registration accuracy at 95% or greater. Follows financial guidelines for maintaining optimal budgetary compliance.
*Participates in the planning processes and formatting budget preparation and ongoing monitoring as part of the team.

*Participate in personal and team development of clerical employees. Works with Mgr Clerical, Ops and Patient Financial

*Services to care denials. Ensures standard work process for all front office staff. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Adheres to JCAHO and ACR guidelines. Accountable for daily business processes and communication. Responsible for data gathering for operational analysis of site. Oversees compliance with policies and regulatory requirements. Coordinates CQI initiatives. Work with Clinic Manager to oversee daily activities of the clerical staff to optimize productivity and census manages with appropriate.

*Ensures front line operational functions are supported as needed.
*Enhances professional growth and development through participation in education programs, current literature, in service meetings and workshops. Initiates and/or participates in the evaluation of clerical procedures, problem resolution and system changes.

Qualifications

Minimum of three to five years progressive experience in a supervisory position in an ambulatory care related environment.

Education:
Essential: * High School Diploma or GED

Competencies and skills:
Nonessential:
* SKILL-Critical thinking and attention to detail.
* SKILL-Ability to effectively interact with customers to understand their needs and explain data
* SKILL-Microsoft Office
* Planning and coordinating organizational change
* Anticipating & Addressing Customer Needs
* Educating Employees, Customers & Transferring Knowledge
* Functioning as an Effective Contingent Member
* Acquiring & Applying Superior Skills to achieve Quality Outcomes
* Functioning as an Effective Team Member
* Organizational Skills
* SKILL-Ability to deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
* SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
* SKILL-Able to work under limited supervision, self manage work time and projects, resolve issues with minimal assistance.
* SKILL-Written communication


Benefits

Benefits are effective day-one (for .45 FTE and above) and include:

• Competitive salaries
• Full medical, dental and vision insurance
• Flexible spending accounts (FSAs)
• Free wellness programs
• Paid time off (PTO)
• Retirement plans, including matching employer contributions
• Continuing education and career development opportunities
• Life insurance and short/long term disability programsAbout Us
  Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-speciality medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
  
  Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
  
  Presbyterian Santa Fe exists to improve the health of patients, members and the communities we serve in Northern New Mexico. Through our commitment to these communities, we are expanding choice, enhancing quality and elevating the patient experience.
  
  About New Mexico
  New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
  
  Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
  
  New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
  
  AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
  
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Keywords: Presbyterian Health Services Corp., Santa Fe , SUPERVISOR CLERICAL OPERATIONS ST MICHAELS, Administration, Clerical , Santa Fe, New Mexico